Meituan Wang Xing: AI's impact on the contract fulfillment service industry is still limited

According to news on May 25, Meituan founder and CEO Wang Xing revealed that the company is researching and developing basic models and applications of artificial intelligence (AI) and is open to seeking external technical cooperation. Wang Xing said he would be very happy to keep pace with the market if relevant progress can be made. However, he also pointed out that although in the long term, AI may have a fundamental impact on the way society interacts, in the fulfillment service industry, the impact of AI is still small for now.

As China’s leading lifestyle service platform, Meituan has always taken technological innovation as its core driving force. Today, artificial intelligence, as one of the most promising and potential technologies, is gradually penetrating into various industries. Currently, fulfillment service industries (such as food delivery and travel services) still face some challenges in applying artificial intelligence.

One of the characteristics of the fulfillment service industry is its high reliance on human resources. In the field of takeout delivery, in order to provide efficient delivery services, delivery personnel need to make path planning and traffic situation judgments based on real-time conditions. Due to the requirements for real-time and flexibility, current artificial intelligence technology is relatively rarely used in fulfillment services.

However, although the application of artificial intelligence in the fulfillment service industry is currently limited, with the continuous development and innovation of technology, it is expected to play a greater role in the future. Through data analysis and predictive algorithms, AI technology can optimize delivery routes, thereby improving delivery efficiency and accuracy. In addition, advances in autonomous driving technology also provide new possibilities for fulfillment services. For example, autonomous delivery vehicles can achieve more efficient and safer delivery services.

On the other hand, Wang Xing also emphasized Meituan’s openness to external technical cooperation. Cooperation is one of the important ways to promote the development and application of artificial intelligence technology. By cooperating with scientific research institutions, technology companies, etc., we can share resources, strengthen technical exchanges, and promote the application and innovation of artificial intelligence technology in the contract fulfillment service industry.

Although the impact of artificial intelligence on the fulfillment service industry is not yet obvious, in the long run, it is likely to have a fundamental impact on the way society interacts. For example, as self-driving technology matures and becomes more popular, takeout delivery may be completed entirely by drones or self-driving vehicles, which will greatly improve delivery efficiency and reduce costs.

The promotion of artificial intelligence applications in the contract fulfillment service industry still faces some challenges and obstacles. One of them is the issue of data privacy and security. In the fulfillment service industry, a large amount of user data and transaction information are involved, so ensuring data security and privacy protection has become an important consideration. At the same time, the explainability and transparency of artificial intelligence algorithms are also a focus of attention. Users need to understand and trust the decision-making process of the algorithm to ensure fairness and rationality.

Industry insiders said that although the application of artificial intelligence in the contract fulfillment service industry currently faces some challenges, it is foreseeable that with the continuous advancement and innovation of technology, artificial intelligence will bring benefits to the contract fulfillment service industry in the future. Come to more opportunities and changes.

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