Apple will no longer repair iPhones reported lost or stolen

Only devices with the "Find My" feature enabled can receive Apple's lost or stolen repair services, as this has always been Apple's policy. The company will not provide iPhone repair services if the device is reported as lost or stolen and is on the GSMA device registry.

According to an internal memo sent to Apple Store employees and Apple Authorized Service Providers, the company will now use the GSMA Device Registry database to check whether a device is registered as lost before providing any repairs. If the company's internal system indicates that the device has been "reported lost," technicians should refuse to perform repairs.

For those unfamiliar, the GSMA Device Registry is a global database that allows smartphone owners to register incidents such as loss, theft, fraud, or indicate that the device is subject to a payment plan. The company can easily check if the device has been assigned to any of these categories by looking at the device's IMEI number.

The purpose of the new policy is to prevent previously stolen iPhones that did not have the Find My feature enabled from being used after being replaced with a new iPhone. There is no change to the company's decision to refuse repairs on locked devices for Find My-enabled devices.

It's worth noting that in some cases, if you lose access to your Apple ID for some reason, Apple may accept your device's invoice as proof of purchase to repair or replace the device. More information on how to prepare for repair service on iOS devices can be found on Apple’s official website.

The above is the detailed content of Apple will no longer repair iPhones reported lost or stolen. For more information, please follow other related articles on the PHP Chinese website!