LastPass users have issues: Unable to log in to Password Vault requiring MFA reset

Starting in early May, many LastPass users had been experiencing login issues that were not resolved until June 25. LastPass announced a security upgrade on May 9 and asked users to log back into their LastPass accounts and reset multi-factor authentication (MFA) preferences.

According to the editor’s understanding, many LastPass users reported that after resetting LastPass Authenticator, Microsoft Authenticator, Google After using MFA applications such as Authenticator, their accounts are still locked and unable to access the LastPass password vault. However, so far, LastPass officials have not provided effective help. The after-sales staff only emphasized that users must log in to solve the problem. However, users are stuck in an endless loop because they can't get into LastPass by resetting their MFA authenticator, and asking for help requires logging into their account.

LastPass stated that the main purpose of requiring users to reset the MFA application is to upgrade the master password encryption algorithm to adopt PBKDF2, which is more powerful than the typical version, to improve the security of the master password.

According to the LastPass company, users must log into the LastPass website in a browser and re-register with their MFA app before they can access LastPass on their mobile device again.

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