The 'Black Cat Complaint' survey shows that most netizens think it is unreasonable not to distribute the remote control

News on July 17, according to the "Black Cat Complaints" report, a large number of consumers have recently complained about the accessories of Hualing air conditioners. According to customer feedback, the Hualing air conditioner they purchased was informed that the remote control was missing during installation. Confusingly, the missing remote is not explicitly stated on the purchase page, but is only mentioned in a line of fine print in the product listing. Some consumers also claimed that they were asked to participate in promotional campaigns or give positive reviews in order to receive remote controls.

A consumer purchased a Hualing air conditioner during the 618 Shopping Festival, but the installer told him that the air conditioner did not come with a remote control. When consumers asked for the remote control, customer service refused to deliver it on the grounds that the air conditioner had been upgraded to Bluetooth smart, and questioned why consumers did not consult in advance. The consumer said that they hope to receive good after-sales service and attitude. Although technological upgrades are a good thing, they should not be an excuse to reduce product configurations. He hopes the manufacturer will improve and reissue the items that are due. Some consumers also said that Hualing customer service requires them to post positive reviews on videos on platforms such as Douyin and Xiaohongshu before they can obtain remote controls, forcing product accessories and reviews to be bound.

According to the editor’s understanding, currently on the e-commerce platform, the remote control of Hualing air conditioner needs to be purchased separately (model RN10L2/ B2HS/BG-H), the official guide price is 29 yuan. On JD.com’s self-operated platform, the original air conditioner remote control has received more than 50,000 reviews. Some users have reported that since Hualing air conditioners do not include a remote control, they need to purchase it separately.

#Recently, "Black Cat Complaint" conducted a public opinion survey on this matter. According to the results, more than 95% of netizens believe that it is unreasonable to not distribute remote controls for air conditioners, and less than 5% think this situation is reasonable.

Overall, Hualing air conditioner accessories issues have aroused consumer concern and dissatisfaction. Consumers hope that manufacturers can provide better product packages and services, and provide the accessories consumers need.

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