BYD Auto responds: Dynasty/Ocean App split aims to optimize customer service experience

News on September 1st, BYD Auto recently announced that starting today, BYD Auto’s App will be fully upgraded and divided into two independently operated systems, named "BYD Dynasty App" and "BYD Ocean App" . The purpose of this initiative is to provide car owners with a more nuanced customer service experience. BYD Ocean Network gave an explanation for the decision to separate.

BYD Ocean Network stated that the reason for the separation was to meet users’ needs for personalized customer service. The construction of basic functions that users are most concerned about after the upgrade, such as points migration, lag in the comment area, Bluetooth control, widgets, vehicle information display, maintenance records and real-name authentication, have received dedicated customer service feedback, and company engineers are working on Under emergency processing

In addition, BYD stated that it will record the possible loss of rights and interests to customers one by one and provide corresponding compensation. Especially those car owners who have signed in for more than 100 consecutive days, their rights and interests will receive special attention. In addition to these, BYD Ocean The points scene layout in the App and the upcoming activities are also under intense preparation and will be launched quickly in the near future to further enrich the user's application experience.

According to the editor’s understanding, the original BYD Auto App account can directly log in to the two new Apps, and at the same time, points, orders and other data will be migrated to the corresponding account according to the vehicle ownership. new App. BYD Dynasty App mainly serves Han, Tang, Qin series, as well as Song, Yuan, F3 and other models. The BYD Ocean App focuses on Seal, Dolphin, Seagull and other models, as well as Song PLUS, Corvette and other models. 07, destroyer 05 and other models.

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