Yunji Technology: Leading commercial service robot company, innovative service model breaks information silos

On September 8, Yunji Technology, China’s leading commercial robot company, held the “Global Launch of Yunji UP Service Platform” event. The event was themed “Reconstruction, Iteration, and Symbiosis”. More than 20 company founders and more than 50 people attended the event. General managers of Shanghai high-star hotels, 100 hotel group/brand CEOs, and 200 hotel industry luminaries came to the scene to discuss with industry colleagues the iteration of the commercial robot industry and the development of hotel digital transformation under the wave of China's technology industry.

Yunji Technology was founded in 2014 and has developed into a leading enterprise in the field of domestic commercial service robots. Yunji took the lead in using the hotel scene, starting from the actual needs of hotel operators and guests, and continuously explored the service scenarios of delivery robots, from the single-cabin delivery robot "Run" to the double-cabin delivery robot "Gege", and then to the distribution robot The body robot UP realizes "one machine with multiple functions and time-sharing multiplexing". The service provided by Yunji Technology is not just a robot hardware itself, but has developed into a collection of Yunji robots, linked to hotel software and hardware service systems, providing "internet" solutions for hotel stay services, and helping hotels achieve platform-based operations and "smart housekeepers" "A three-in-one, full-service platform.

Innovative business model changes from "service robots" to "robot services"

The development of digitalization has pushed robots into the 3.0 era. Zhi Tao, founder and CEO of Yunji Technology, has a new understanding of the business model: robots exist to create happiness for humans, and the essence of robots is to provide services . Now, Yunji has transformed from a "robot manufacturer" to a "robot service platform", promoting the development of digital high-quality services in the hotel industry, and bringing more new service possibilities to the hotel industry

Yunji Technology first launched the HDOS robot service system, providing a digital solution for hotels, realizing the "trinity" of digitization of needs, digitization of task distribution, and digitization of operators among guests, robots, and hotels. Demand digitization digitally integrates check-in needs such as self-service check-in machines, elevators, door locks, and in-stay needs such as telephones, speakers, laundry, and delivery, and then converts and distributes orders through artificial intelligence, and records feedback and evaluation of tasks. Optimize hotel staff scheduling through service analysis, improve service details through information consultation and summary, optimize item management and use promotion through analysis of repair requests, thereby improving the "HDOS Happiness Index" of hotel operations

From "hotel scene collaboration" to "collaborative human-machine ecology", we are committed to breaking information islands

The "UP Service Platform" launched this time helps the hotel's digital transformation from three dimensions. First, the split robot UP solves the problem of quality improvement, cost reduction, and efficiency increase; second, the robot ecological service platform UPStore solves the problem of information The problem of isolated islands; thirdly, the robot service happiness index UPtime has changed the settlement method of robot value. The future of robot service is not just the product itself, but the service concept created based on demand scenarios. What robots bring to humans is not only meticulous standard services, but also proactive services that understand the needs of customers, and personalized services that exceed expectations.

At the press conference, Li Quanyin, senior vice president of Yunji Technology, interpreted the role of UP in "24 hours in the hotel" through a stage play, and collaborated with Yuanqi Forest, Landou Cloud, Luyun Technology, Representatives from six hotel intelligent brands, including TCL, Lebai Robot and Hege Innovation, demonstrated how hotel robots can provide guests with "warm, timely, proactive, appropriate and safe" services within 24 hours. At the same time, they also invited the founders and executives of eight machine companies, including Ruijie Technology, Kuku Coffee, UU Errands, Xingshen Intelligence, Bianlifeng, Ipson Group, Unisoc, and Obi Zhongguang, to share on the stage. , introducing the application value of robots in scenarios such as factories, new retail, medical care, catering, and parks

Rewritten content: Photo: Li Quanyin, Senior Vice President of Yunji Technology, interacting with the robot onsite

Yunji service robot can realize autonomous delivery and charging all day long. At the same time, it is connected with mobile vending goods, takeout app and takeout cabinet to realize digital delivery without any human participation in the whole process. From the perspective of product functions, the highlight of the split robot UP is that "one machine has multiple functions and can be reused in a time-sharing manner". On the one hand, it can add multiple functions such as cleaning, cruising, disinfection, and scenting to the original delivery robot; on the other hand, it can help hotels save the cost of purchasing robots and increase the frequency of robot use. The hotel only needs to purchase a robot UP chassis and match it with the required cabin to allow the robot to complete designated tasks. For example, robots can deliver breakfast or collect tableware from 7 a.m. to 9 a.m., linen guest rooms from 9 a.m. to 11 a.m., deliver food from 11 a.m. to 14 p.m., clean public areas from 3 p.m. to 5 p.m., and clean public areas from 10 p.m. to 10 p.m. You can drop off customers until 12 o'clock but you have to wait. Depending on the hotel’s needs at different times, robots can collaborate to complete tasks

Broaden the value of commercial robot services based on demand scenarios

my country’s hotel industry is huge. According to relevant statistics, the national market for intelligent transformation of hotel rooms has exceeded 100 billion yuan. Moreover, the number of smart hotels has maintained a growth rate of about 20% every year, and the smart transformation of hotels has become a necessary demand in the industry. In this context, a group of companies relying on emerging technologies such as big data, cloud computing, the Internet of Things, and artificial intelligence are breaking the traditional hotel operation and service model, leading changes in consumer demand and habits, and through This will improve the hotel’s management efficiency and user experience. Yunji Technology has successfully taken root in this field and continues to expand the service value of commercial robots, achieving good results

Rewritten content: Picture: Yunji product exhibition area displayed at the press conference

Future digital development will focus on three digital indexes. The first is the digital report efficient management index, the second is the robot team demographic dividend index, and the last is the HDOS business digital operation index. The Yunji UP service platform is not a single product, but a form. It is a service platform that can provide solutions for the above indices

From scene collaboration to ecological collaboration, Yunji Technology started from the market segment of hotel delivery robots and worked steadily to support the digital transformation of hotels. This time, it innovatively launched the UP service platform model, connecting more The industry ecology has created more possibilities for robot services, and it has once again become a pioneer in the field of commercial robots in China. In the future, Yunji will continue to continue to refine its products and service models based on application needs, and contribute the most pragmatic energy to the development of China's robotics industry and the digital transformation of hotels.

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