Home Technology peripherals AI Asia-Pacific companies increase investment in conversational AI to enhance user experience and drive business growth

Asia-Pacific companies increase investment in conversational AI to enhance user experience and drive business growth

Sep 14, 2023 pm 07:49 PM
user experience Keyword extraction: Asia-Pacific companies Conversational AI

(Global TMT September 5, 2023) Sponsored by the global cloud communications platform Infobip and the world's leading IT market research and consulting company IDC, a report titled "Using the Power of Conversational Commerce to Reshape User Experience" was released Latest market research highlights the growing role of AI-driven conversational commerce and omni-channel communication platforms in the Asia-Pacific region.

Asia-Pacific companies increase investment in conversational AI to enhance user experience and drive business growth

Recent data shows that brand owners can improve customer loyalty and customer lifetime value by providing end-to-end user experience through omni-channels. Conversational commerce is based on the core foundation of Communication Platforms as a Service (CPaaS) and fully utilizes the advantages of artificial intelligence. It is widely used by enterprises in the Asia-Pacific region. Conversational commerce relies on CPaaS, an important tool that provides enterprises with developer-friendly APIs as building blocks to seamlessly integrate real-time communication capabilities (such as voice, email, video, SMS, and social media) internally and externally. in the application.

Customer-centric strategies have been widely adopted by major brand owners in the Asia-Pacific region, which also reflects the brand owners’ current business models and expectations. As the number of young and active social media users continues to grow, the vast majority of companies (70%) plan to increase investment in communication platforms between 2023 and 2024 to provide unique and unparalleled user experiences. In China, 57% of enterprises have already used CPaaS solutions, and more than 66% of enterprises plan to increase investment in interactive platforms in the next year.

Although enterprises in all countries and regions plan to invest in CPaaS and SaaS solutions in the near future, their investment motivations are not the same. The purpose of most Chinese companies investing in the CPaaS field is to improve user experience, seek two-way expansion of domestic and international business, and create new sources of income, mainly in banking and insurance business, retail and e-commerce, and technology fields; while Singapore, South Korea Companies in places such as China and Thailand are more aiming to achieve overall digital transformation of their business. The reasons for these differences may be the higher overall adoption of CPaaS solutions in the latter countries (over 60%), as well as the booming local retail and e-commerce segments.

The above is the detailed content of Asia-Pacific companies increase investment in conversational AI to enhance user experience and drive business growth. For more information, please follow other related articles on the PHP Chinese website!

Statement of this Website
The content of this article is voluntarily contributed by netizens, and the copyright belongs to the original author. This site does not assume corresponding legal responsibility. If you find any content suspected of plagiarism or infringement, please contact admin@php.cn

Hot AI Tools

Undresser.AI Undress

Undresser.AI Undress

AI-powered app for creating realistic nude photos

AI Clothes Remover

AI Clothes Remover

Online AI tool for removing clothes from photos.

Undress AI Tool

Undress AI Tool

Undress images for free

Clothoff.io

Clothoff.io

AI clothes remover

AI Hentai Generator

AI Hentai Generator

Generate AI Hentai for free.

Hot Article

R.E.P.O. Energy Crystals Explained and What They Do (Yellow Crystal)
2 weeks ago By 尊渡假赌尊渡假赌尊渡假赌
Repo: How To Revive Teammates
4 weeks ago By 尊渡假赌尊渡假赌尊渡假赌
Hello Kitty Island Adventure: How To Get Giant Seeds
4 weeks ago By 尊渡假赌尊渡假赌尊渡假赌

Hot Tools

Notepad++7.3.1

Notepad++7.3.1

Easy-to-use and free code editor

SublimeText3 Chinese version

SublimeText3 Chinese version

Chinese version, very easy to use

Zend Studio 13.0.1

Zend Studio 13.0.1

Powerful PHP integrated development environment

Dreamweaver CS6

Dreamweaver CS6

Visual web development tools

SublimeText3 Mac version

SublimeText3 Mac version

God-level code editing software (SublimeText3)

Understand the user experience differences between vivox100s and x100 Understand the user experience differences between vivox100s and x100 Mar 23, 2024 pm 05:18 PM

With the continuous development of science and technology, people's requirements for communication equipment are also constantly increasing. In the market, Vivox100s and X100 are two mobile phone brands that have attracted much attention. They all have unique characteristics and each has its own advantages. This article will compare the user experience differences between these two mobile phones to help consumers better understand them. There are obvious differences in appearance design between Vivox100s and X100. Vivox100s adopts a fashionable and simple design style, with a thin and light body and comfortable hand feel; while X100 pays more attention to practicality

Why do some people think Android photography can beat Apple? The answer is so direct Why do some people think Android photography can beat Apple? The answer is so direct Mar 25, 2024 am 09:50 AM

When discussing the camera function of Android phones, most users give it positive feedback. Compared with Apple phones, users generally believe that Android phones have better camera performance. This view is not unfounded, and the practical reasons are obvious. High-end Android phones have greater competitive advantages in terms of hardware configuration, especially camera sensors. Many high-end Android phones use the latest, top-of-the-line camera sensors, which are often more outstanding than iPhones released at the same time in terms of pixel count, aperture size, and optical zoom capabilities. This advantage enables Android phones to provide higher-quality imaging effects when taking photos and recording videos, meeting users' needs for photography and videography. Therefore, the competitive advantage of hardware configuration has become the attraction of Android phones.

Xiaomi Auto APP tops Apple's App Store free list with official sales of nearly 90,000 Xiaomi Auto APP tops Apple's App Store free list with official sales of nearly 90,000 Apr 01, 2024 am 09:56 AM

On March 31, CNMO noticed that the Xiaomi Auto mobile application topped the Apple App Store free application rankings on March 31. It is reported that Xiaomi Auto’s official App has won the favor of the majority of users with its comprehensive functions and excellent user experience, quickly ranking first in the list. This much-anticipated Xiaomi Auto App not only realizes seamless connection of the online car purchase process, but also integrates remote vehicle control services. Users can complete a series of intelligent operations such as vehicle status inquiry and remote operation without leaving home. Especially when the new model of Xiaomi Motors SU7 is released, the App is launched simultaneously. Users can intuitively understand the configuration details of SU7 through the App and successfully complete the pre-order. Xiaomi Auto App internal design

Analyzing Vue's server-side communication process: how to improve user experience Analyzing Vue's server-side communication process: how to improve user experience Aug 10, 2023 am 11:19 AM

Analyzing Vue's server-side communication process: How to improve user experience Introduction: With the rapid development of the Internet, communication between the client and the server has become increasingly important. As a modern JavaScript framework, Vue provides developers with a wealth of tools and technologies to implement server-side communication. This article will delve into Vue's server-side communication process and introduce some tips and best practices to improve user experience. 1. Overview of Vue server-side communication process Vue’s server-side communication process includes the following key steps

What are the five elements of user experience? What are the five elements of user experience? Aug 26, 2022 pm 05:24 PM

Five elements of user experience: 1. User needs, what users and operators want to get from this product; 2. Scope of functions, what functions does this product have; 3. Process design, which can be divided into two major categories: interaction design and information architecture. In this part, interaction design describes "possible user behavior", and information architecture focuses on how to express information to users; 4. Prototyping design, deciding where interactive elements such as a section or button should be placed on the page; 5. Perceptual design, It is the bringing together of content, functionality and aesthetics to produce a final design that meets all objectives on other levels.

ViewSonic debuts at ChinaJoy2024 with stunning 8K large screen ViewSonic debuts at ChinaJoy2024 with stunning 8K large screen Jul 24, 2024 pm 01:33 PM

From July 26th to July 29th, the annual ChinaJoy2024 will be grandly opened at the Shanghai New International Expo Center. ViewSonic will join hands with ZOL Zhongguancun Online to create a full coverage of vision, hearing, and touch for users and game enthusiasts. A technological feast. ZOL Zhongguancun Online is an IT interactive portal that covers the entire country and is positioned to promote sales. It is a composite media that integrates product data, professional information, technology videos, and interactive marketing. Zhongguancun Online broke the dimensional wall and appeared at booth S101 of Hall E7 of ChinaJoy with the theme of "Trendy and Fun", bringing a diverse and immersive exhibition experience to audiences and industry insiders from around the world. ViewSonic Exhibition Area: Explore high-end display technology 1

Comparing iqooneo8 and iqooneo9: How to choose the better one? Comparing iqooneo8 and iqooneo9: How to choose the better one? Mar 24, 2024 am 11:30 AM

iQOO is a brand that focuses on creating high-performance smartphones for gamers. In recent years, it has launched a number of well-received products, among which the iQOO Neo series has attracted much attention. In this article, we will compare the two mobile phones iQOONeo8 and iQOONeo9 to help readers understand how to choose the one that is more suitable for them. First, let’s take a look at iQOO Neo8. This phone is equipped with Qualcomm Snapdragon 865 processor, which has powerful performance and smooth user experience. match

DXO: Huawei Mate60 Pro screen test score 143 has significantly improved DXO: Huawei Mate60 Pro screen test score 143 has significantly improved Mar 22, 2024 pm 06:31 PM

On March 21, CNMO noticed that DXOMARK announced the screen test results of Huawei Mate60Pro, with a score of 143 points, ranking in the middle of the global screen rankings. According to DXOMARK's review, the device's screen provides a comfortable user experience. Compared with the previous generation Huawei Mate50Pro, the latest version of the screen has significant improvements in motion and touch response and artifact management, allowing users to enjoy a better visual experience. The readability of the screen basically maintains the level of the previous generation product. Although the brightness in low-light environments is slightly insufficient, the screen of the device has good readability and accurate color rendering in most ambient light conditions. The readability is quite good especially outdoors, and the screen brightness reaches

See all articles