AIGC innovates customer service, and Weiyin builds a '1+5' generative AI intelligent product matrix

Artificial intelligence technology consisting of natural language processing, speech recognition, speech synthesis, machine learning and other technologies has been widely recognized in various industries. Being at the forefront of AI applications, starting from the end of 2022, Weiyin has continued to witness the surprises brought by AIGC technology, and is also fortunate to participate in this technology wave that covers the world.

After training, testing, tuning and application, Weiyin combined its rich customer service industry experience with powerful large model capabilities to develop a generative AI customer service robot suitable for both the agent side and the business side. At the same time, Weiyin also connected the underlying capabilities with the Weiyin Vision series of smart products, ultimately forming a "1 5" Weiyin generative AI smart product matrix

Among them, "1" is VisionGAI, a large model service platform independently trained by Weiyin, which can meet the needs of both B-side and C-side users and intelligently generate diversified content. "5" represents the five core intelligent products driven by Weiyin's large model capabilities, including:

Provides intelligent cloud contact center VisionCC, which provides customers with multi-channel, full-scenario, one-stop customer service

2. Assist customer service in large-scale training and create a closed-loop intelligent training VisionTSIM of "learning-practice-test-evaluation";

3. Intelligent scheduling VisionWFM that realizes efficient automated scheduling and multi-dimensionally improves call center management efficiency;

4. VisionAICC is an intelligent customer service platform that integrates rich artificial intelligence technology and supports open docking with enterprise-owned systems

5. Intelligent communication VisionIPCC with flexible, lightweight and scalable features.

From the new technological revolution to the implementation in all walks of life, continuous innovation on the product side and application side is required. As a one-stop cloud contact center solution provider, Weiyin is well aware of its mission of technological innovation and customer service, so it takes the lead in developing self-trained large-model capabilities into implementable intelligent customer service product solutions. In the future, the conversational AI and generative AI capabilities accumulated by the Weiyin large model service platform will be continuously injected into the customer service field, empowering full-cycle service operation management.

Based on VisionGAI, a large model service platform for customer service knowledge Q&A and content generation, VisionGAI has currently launched four major functions. These functions include corpus expansion, knowledge extraction, inspiration generation and business response. At the same time, Weiyin also supports open docking with enterprise ports, allowing users to quickly experience the service innovation brought by AIGC

By improving the level of business response, customers' intentions can be enhanced

When it comes to intelligent customer service robots, many people think that they are still some distance away from true intelligence. Mainly because they rely on knowledge base maintenance and manual transfer, they can only handle some basic repetitive inquiries, while in-depth professional communication requires a manual stage. Especially for those industries where customers are deeply involved (the degree of involvement refers to the degree to which individuals relate to the product and their intrinsic needs, interests and values, which will determine their willingness to purchase the product), from discovery, search, recognition It takes a complete life cycle from knowledge, interest, comparison, purchase to recommendation. Simple and crude bot business responses mean turning away many potential customers

With the explosion of AIGC technology, through flexible training of customer service robots with generative AI underlying capabilities, it is expected that more companies can easily build their own enterprise-level customer service robots, thereby further improving the professionalism and timeliness of services. , Promote customer acquisition and order conversion.

Take the customer service robot "Smart Little V" connected to Weiyin's official website as an example. It changes the traditional knowledge base construction method and can automatically filter business knowledge and corporate information, quickly generate rich question and answer pairs, and support intelligent expansion of similar Questions and repetitive questions can be trained from scratch with just one human being and simple training, achieving a significant upgrade in terms of service experience and answer content.

Intelligent customer service robots replace pre-sales customer service to provide customers with professional answers

You say it, write it, the inspiration assistant is born for operation

There is a very systematic management and assessment process in the daily operation of the customer service center. Roles such as operations personnel, quality inspectors, schedulers, trainers, and customer service leaders all need to output different types of work materials. For example, trainers write training reports, operations managers conduct project summaries, HR needs to think of a creative theme for recent activities, as well as more common daily reports, weekly reports, etc. These complex data output tasks consume a lot of energy from the customer service center staff. With the support of generative AI capabilities, diverse content can be provided for reference by simply entering corresponding instructions. It not only saves the energy of operation personnel, but also helps the customer service center devote more energy to innovative matters.

With the support of the Weiyin large model, the information expansion and ideation process will become smoother. The Weiyin large model platform has a variety of built-in template instructions, which are suitable for service scenarios in various industries and common workplace scenarios. There is no need to write instructions yourself to generate standardized content. At the same time, it can also provide personalized interaction and exploration experience, and you can get rich inspiration through dialogue

Please provide recommended instructions or custom instructions to generate complete text

To achieve content rewriting, the original text needs to be rewritten into Chinese without changing the original meaning

The production of gold medal words requires practice and artificial summary. In the past, the way to store, record and expand these words was to manage and maintain knowledge through a knowledge base, and migrate service experience from all walks of life into the knowledge base. However, the biggest cost of this approach is time cost

Weiyin uses functions such as similar question generation, similar question association, automatic answer generation, and automatic question recommendation to help enterprises reduce the trouble of corpus expansion. Users can easily get started without learning complex technical knowledge in advance. With the assistance of large models, they can quickly maintain the knowledge base

Generate similar questions with one click, covering common consultation scenarios

You just throw it away and learn it, complex document knowledge extraction

The advantage of AIGC technology lies not only in its language knowledge reserve, but also in its excellent learning ability, which can quickly identify and learn the information provided by the user. With rich industry experience, Weiyin further explores application methods in the field of customer service

Upload complex unstructured documents to the Weiyin large model service platform, which can automatically extract key content and generate question and answer pairs, which can be read in batches at one time without manual maintenance. This has specific applications when building a knowledge base, which can improve the efficiency of manual maintenance and reduce duplication of work within the enterprise. In addition, it can also be applied to a wider range of scenarios, such as a piece of text that is "too long to read". The AI ​​assistant can help users quickly summarize and organize, and thoughtfully "mark the key points"

Automatically extract key information and efficiently process complex documents

Finally, a question is raised: Regarding the innovative application of AIGC in the field of customer service, what will be the next step? In the future, Weiyin will continue to increase investment in technology and apply underlying AI capabilities to service projects covering a wide range of industries. Based on the principle of customer first and market first, the Weiyin artificial intelligence team will also deeply explore the potential of large models in the field of customer service, and is committed to creating a one-stop intelligent customer service solution that is ahead of the industry and based on the future, with cutting-edge Technology drives service innovation.

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