Official response: Passengers with full-trip tickets will be given priority, and there will be an explanation for the situation of no tickets during the journey.

According to news on September 22, train tickets for the National Day holiday are on full sale. However, this Mid-Autumn Festival and National Day holiday is expected to become one of the most popular National Day golden weeks in history. The difficulty of grabbing tickets has increased significantly, especially for For travelers who don’t plan to take the entire journey.

Many passengers complained on social media that when buying tickets on the 12306 platform, although there seemed to be enough tickets for the whole journey, there was a tight situation for section tickets, triggering questions about whether the railway department was pushing passengers to buy tickets. Questioning the full ticket. However, according to the editor's understanding, the railway department has responded to this issue and made it clear that it will give priority to meeting the needs of passengers who need to travel the entire journey.

12306 official customer service explained that the number of tickets for each train is limited, and the first thing to meet is the demand of passengers from the origin station to the terminal station. Only when there are remaining tickets for the whole journey, the railway department will consider dynamic adjustments and allocate the excess tickets to stations along the way

In addition, the railway department issued a notice in August this year stating that when capacity is tight, the railway department will Priority will be given to meeting the needs of long-distance passengers to maximize the use of transportation resources. When long-distance ticket sales are sufficient, the ticket quota will be flexibly adjusted according to changes in demand to meet the needs of short-distance passengers.

In order to solve the problem of difficulty in obtaining tickets, the railway department plans to open 200 additional night high-speed trains from September 27 to October 1 and October 4 to 7. Tickets have begun to be sold one after another. The initiative aims to do its best to meet the travel needs of passengers.

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