SAP launches new generative AI assistant Joule, focusing on multiple key business scenarios

[Global Network Technology Comprehensive Report] According to news on September 27, SAP recently released the natural language generation AI intelligent co-pilot Joule. Joule will be embedded within SAP's enterprise cloud solutions, delivering proactive and contextual answers based on the breadth and depth of all SAP solutions, as well as third-party sources.

It is reported that Joule will be built into SAP applications, covering HR, finance, supply chain, procurement and customer experience, as well as the SAP business technology cloud platform. Employees only need to ask or describe problems to Joule in simple language and get answers from massive business data from SAP solutions and third-party sources.

For example, Joule can assist manufacturers in identifying areas with poor sales performance and correlate it with other data sets to reveal problems in the supply chain, etc., and then automatically connect to the supply chain system to provide possible solutions to the manufacturer. for their reference. In the future, Joule will continue to provide new application scenarios for all SAP solutions, such as helping human resources write job descriptions and generate relevant interview questions

In this regard, Phil Carter, vice president of IDC Global Thought Leadership Research Group, said: "As the initial enthusiasm for generative AI gradually fades, the next step is to ensure a measurable return on investment. Generative AI will eventually become It is part of people's daily life and work, so SAP is taking time to build an enterprise intelligent co-pilot that focuses on responding according to real-life scenarios. At the same time, SAP has also established the necessary regulatory measures to ensure that this is a responsible product. ”

Joule will first be available to users in SAP HR cloud solutions and SAP Start later this year, and will be available on the SAP S/4HANA public cloud version early next year. SAP CRM Cloud, SAP Procurement Cloud and SAP Business Technology Cloud Platform will follow.

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