Ministry of Industry and Information Technology: An action plan will be formulated to adapt digital technology to aging, and more than 140 million smartphones and smart TVs will be upgraded

According to this site’s news on October 20, Zhao Zhiguo, spokesperson and chief engineer of the Ministry of Industry and Information Technology, stated at a press conference of the State Council Information Office on October 20 that in the next step, the Ministry of Industry and Information Technology will formulate and issue digital technology adaptation measures. The action plan related to aging promotes 5G, artificial intelligence, big data and other information technologies to deeply empower information accessibility, ensuring the equality and full integration of the elderly and other groups into digital life.

Zhao Zhiguo revealed that in the third quarter of this year, the Ministry of Industry and Information Technology focused on optimizing and improving service provision, experience and response links to promote richer service applications. , mobile Internet service areas and scenarios continue to expand and deepen; 1,924 websites and apps commonly used by the elderly, and more than 140 million smartphones and smart TVs have completed aging-friendly transformation and upgrades to ensure that the elderly and disabled people can enjoy digital life. The user experience will be better, the online and off-site telecom services will be comprehensively promoted, and mobile Internet application service capabilities will be improved. The whole-process service perception of key Internet applications will be significantly optimized and the standardization will be continuously enhanced. The response to complaints is more efficient, and video customer service of basic telecommunications enterprises is widely used to make user interaction smoother; the relevant mechanisms of the Internet information service complaint platform are improved to promote timely response to user complaints.

In the next step, the Ministry of Industry and Information Technology will focus on the following aspects of work. The content of the Guoxin Network attached to this site is summarized as follows:

First, optimize service supply and enhance user perception experience. Deeply promote the improvement of mobile Internet application service capabilities, publicize and promote excellent cases, and form a positive interaction between service quality and perception improvement. Launch more facilitation measures for domestic and foreign users to create a high-quality, international digital service environment. Formulate and issue an action plan for adapting digital technology to the aging population, promote 5G, artificial intelligence, big data and other information technologies to deeply empower information accessibility, and ensure that the elderly and other groups are equal and fully integrated into digital life.

The second is to strengthen comprehensive management and safeguard the legitimate rights and interests of the people.

Continue to standardize service behaviors such as software installation and uninstallation, operation interaction, business renewal, complaint acceptance, etc., and rectify outstanding issues that are strongly reported by the masses. Promote the collaborative linkage between upstream and downstream mobile Internet application industries such as app stores, SDKs, and mobile terminals to improve the overall service quality and level. We will continue to promote key tasks such as spam management, "card disconnection operation", 12381 early warning, and one-pass inspection to effectively safeguard the property safety and legitimate rights and interests of the people.

The third is to improve the long-term mechanism and create a healthy service environment. Improve policies, measures and standards, study and formulate compliance guidelines for telecommunications and Internet services, and publish a series of compliance standards for app development and operation to provide clearer guidance for enterprises to carry out business activities. Give full play to the basic role of credit supervision, improve the credit scoring mechanism in the information and communication industry, and promote enterprises to operate with integrity in accordance with the law. Guide relevant parties in the industry to provide technical support, testing and certification, compliance auditing and other related support services to form a social co-governance pattern.

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