On the occasion of the 35th anniversary of Sheraton Tokyo Bay Hotel, Qinglang Hotel Robot received extraordinary reviews

The introduction of service robots into high-end hotels around the world has always been an important consideration. Outstanding design, comprehensive product strength, and good brand tone demonstrate the comprehensive qualities of the world's leading brand of service robots.

Sheraton Grande Tokyo Bay Hotel, a subsidiary of the world-famous Marriott International, is a 2-minute walk from Bayside Station on the Disney Resort Line. Standing on the balcony Enjoy views of Disney Resort or Tokyo Bay.

Sheraton Tokyo Bay Hotel has 1,016 guest rooms, a very large lobby, and an amazing number of various buildings. For example, the hotel provides a gym and a public bath with a sauna. Café Toastina is designed like a luxury cruise ship and serves fragrant coffee and pastries. The hotel's Asuka restaurant serves Japanese cuisine, and Maihama restaurant serves Teppanyaki specialties. ,Grand Cafe offers international menu and more.

Visitors from all over the world face this huge and complex "palace", and it is a difficult problem for the hotel to maintain meticulous, high-quality and orderly reception services. In order to improve the reception experience during peak periods, Sheraton Tokyo Bay Hotel introduced Qinglang Hotel Robot W3. W3 can help guide guests to designated locations during busy periods at the front desk, reducing the workload of employees.

About Qinglang Hotel Robot W3, in addition to leading the accompanying hotel reception, it also realizes highly automated closed cabin distribution in the complex three-dimensional space of the building. Especially for high-end hotel customers who pay attention to privacy and item security, W3 is a perfect fit. Qinglang Hotel Robot W3 is equipped with KEENON's independently developed fully autonomous positioning and navigation technology. It can automatically learn the location of hotel passages, elevators and guest rooms, connect to the hotel's smart IoT system with low cost and high efficiency, open up elevator control, and automatically plan the optimal path for travel. Navigation, determining movement paths in multi-layer spaces, automatically avoiding people and obstacles, completing various services alone without being accompanied, and cooperating with hotel staff can significantly improve operational efficiency.

This year marks the 35th anniversary of Sheraton Tokyo Bay Hotel. For a new intelligent species-Qinglang Hotel Service Robot W3, it mainly provides customers with accompanying guidance, that is, location guidance services in the hotel space. Internal senior managers gave this evaluation:

“The interior of the Sheraton Tokyo Bay Hotel is very vast, and more guests than before will ask where the elevators or restaurants are. Now, W3 can help our staff provide these location information to our customers. ”

"We assign a variety of leading tasks to the W3 robot to achieve the effect of a hotel's personal butler. For example, if a guest requests any type of convenience in the lobby area, the guest will shorten the traditional waiting for service response, and W3 will soon be able to accompany him The guests are passing by.”

"As a family resort hotel, we have many families come with their children, and the children love interacting with the robots wherever they go."

"W3 has a noteworthy feature that it can set the operating time independently. Therefore, we can set BUTLERBOT W3 according to the peak business hours, making efficient operation possible."

As a new hotel "operation solution" that is different from traditional service personnel, service robots can provide welcome, location guidance, information consultation, and highly automated unmanned delivery. Being on call around the clock, being on call 24 hours a day, being efficient enough, and being highly intelligent are only its obvious effects. More importantly, it truly provides a brand new experience that is different from that of human employees. As a new object that interfaces with users, service robots give users a higher degree of "freedom" and the resulting sense of comfort in the process of obtaining services.

Facing real customers, robots can have more customized content, sounds, expressions, light and shadow, and appearance than ordinary people to generate service connections, feedback, and interactions. It can provide a higher level of pleasant feedback and Extension of more non-mechanical service content.

Building a reputation for high-end hotels cannot be achieved in a day. Behind the extraordinary brand value is the result of decades of accumulation, heavy investment, and continuous development of services. Tokyo Bay Sheraton Hotel "customized" the robot brand appearance. The Qinglang Hotel robot W3, dressed in the elegant and uniform Sheraton "hotel butler image", became the perfect puzzle for the peak reception plan. Sheraton Tokyo Bay Hotel welcomes tourists from all over the world. Over time, it is strengthening its high-end brand image day by day.

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