Controversy arose over online ride-hailing drivers charging return fees for empty rides, and the Consumer Protection Commission issued a statement

News from this site on October 30, according to Xinhua News Agency, some netizens recently reported that when using online car-hailing services, they encountered situations where drivers charged extra refund fees. These drivers usually require passengers to scan a QR code and pay a certain amount of air return fees at the beginning or end of the trip, and these fees are not displayed on the online ride-hailing platform.

According to the "Interim Measures for the Management of Online Reservation Taxi Operations and Services", online car-hailing platform companies should reasonably determine the transportation price of online car-hailing services and clearly mark the price. The freight rates for online ride-hailing services should be based on market-regulated prices, unless the urban people's government deems it necessary to implement government-guided prices. In other words, online ride-hailing drivers cannot negotiate for higher prices at will, but should charge according to the price specified by the platform.

According to reports, several commonly used online ride-hailing platforms have different ways of handling cross-city orders. . Some online ride-hailing platforms explicitly prohibit drivers from increasing or negotiating prices. For cross-city orders, drivers are not allowed to ask passengers to pay additional fees for various reasons. Other platforms stipulate that in the case of bridge crossing, road crossing, highway tolls, etc. arising from the planned route, the driver can reasonably charge additional fees

In order to avoid problems such as unreasonable charges and temporary fare increases, a certain online car-hailing service The relevant person in charge of the platform said that in cities with frequent exchanges and a large number of cross-city orders, the platform has launched a cross-city fee collection service. The intercity fee is automatically calculated and added to the bill. For cities that have not introduced cross-city tolls, drivers and passengers can negotiate the return toll, but the return toll must not be higher than the actual highway tolls incurred on the outbound journey. If passengers encounter a situation where the driver increases the price and negotiates offline, they can promptly report it to the platform, and the platform will punish the driver in accordance with regulations.

This site noticed that on October 27, the Jiangsu Provincial Consumer Protection Commission issued a statement saying that Rebates can be collected, but not indiscriminately. Online car-hailing empty rebates should be standardized, open and transparent; online car-hailing platforms have the obligation to assume management responsibilities and should not be "invisible"; multiple parties should participate to jointly formulate reasonable pricing methods.

When using online ride-hailing services, passengers should pay attention to check the order details to confirm whether additional fees such as empty rebates are included. If you encounter a situation where the driver requires additional payment for air rebates, etc., you should refuse to scan the QR code to pay and complain to the platform

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