Common Problem
What should I do if my kindle has been in suspended animation for a long time and the orange light keeps on?
What should I do if my kindle has been in suspended animation for a long time and the orange light keeps on?
Wait patiently for a while and make sure you are using the original Kindle charger. If the problem still exists, you can try the following solutions: 1. Force restart, press and hold the Kindle's power button until the screen turns black and the Kindle logo appears; 2. Recharge, make sure the Kindle is fully charged, or replace the power adapter Charge; 3. Clear the cache, find the "Settings" menu, and then select the "Reset" or "Clear Cache" option; 4. Contact customer service to solve the problem, etc.
# Operating system for this tutorial: Windows 10 system, Dell G3 computer.
If the Kindle has not been used for a long time and appears to be suspended and the orange light is always on, it may be due to low battery. In this case, even if it is plugged in and charged, it may take some time to switch from the orange charging state to the green power-on state. It is recommended that you wait patiently for a while and make sure you are using the original Kindle charger.
If the problem persists, we recommend that you try the following methods:
Force restart: Press and hold the Kindle's power button until the screen turns black and the Kindle logo appears, then Release the power button and the device will start again.
Recharge: Make sure the Kindle is fully charged, or change the power adapter to charge.
Clear Cache: Find the Settings menu on your Kindle and select the Reset or Clear Cache option.
Contact customer service: If none of the above methods can solve the problem, you can contact Amazon’s customer service for consultation and resolution.
In addition to low battery, other causes of Kindle suspended animation may include system software problems, third-party software or content conflicts, hardware failures, etc.
System software problems: If there is a problem with the Kindle's system software, it may cause it to crash. You can try holding the power button for more than 15 seconds until the Kindle turns off completely. Then press and hold the power button again, wait for the Kindle to turn on and display the word "Kindle", then release the power button.
Third-party software or content conflicts: If you install third-party software or download incompatible content on your Kindle, it may cause it to freeze. You can try deleting recently installed or downloaded content and then restarting the Kindle.
Hardware failure: If there is a problem with the Kindle's hardware, such as screen damage, battery life, etc., it may also cause a crash. At this time, the manufacturer can only be contacted for repair or replacement.
If the above methods still cannot solve the problem, it is recommended to contact Amazon customer service for consultation and resolution.
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What should I do if my kindle has been in suspended animation for a long time and the orange light keeps on?
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Wait patiently for a while and make sure you are using the original Kindle charger. If the problem still exists, you can try the following solutions: 1. Force restart, press and hold the Kindle's power button until the screen turns black and the Kindle logo appears; 2. Recharge, make sure the Kindle is fully charged, or replace the power adapter Charge; 3. Clear the cache, find the "Settings" menu, and then select the "Reset" or "Clear Cache" option; 4. Contact customer service to solve the problem, etc.
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