According to news from this site on December 28, Amazon China today released the "Prime Membership Notice" and "Overseas Purchase Revision Notice", announcing adjustments to Prime membership and overseas purchase services. To put it simply, there are three points worth noting about this revision:
A new version of the "Amazon Shopping" App will be launched from January 27, 2024, and will no longer be available on the computer. Shopping services.
Starting December 28, 2023, we will no longer accept new Prime membership registrations. Starting January 27, 2024, we will stop providing Prime membership services. Before February 3, 2024, we will automatically refund the amount corresponding to the remaining months of the membership fee you have paid. However, existing free trial members and paid members can still continue to enjoy membership benefits.
The Amazon gift card service will be officially closed on January 30, 2024. According to the relevant management regulations for single-purpose prepaid cards, users who still have gift card balances should withdraw the balance before the termination date
Prime member notificationOverseas Shopping Revision NoticeIn order to meet the needs of Chinese customers for mobile shopping, Amazon will continue to evaluate and regularly adjust our products and services. We plan to upgrade the shopping experience for overseas purchases on Amazon. This move is designed to continuously adapt to changes in customer needs and ensure they are better able to shop on mobile. Starting from January 27, 2024, Amazon’s overseas shopping will further embrace the mobile shopping trend and launch a new version of the “Amazon Shopping” App. Customers can upgrade the current version of the App or download a new version of the App, or experience the new version of shopping functions through the Amazon Overseas Shopping WeChat Mini Program. Shopping services will no longer be available on the computer side. The Amazon Shopping App has been upgraded, introducing more localized elements and page design to improve the efficiency and smoothness of the shopping experience. Customers can now purchase overseas goods at discounted prices and enjoy fast international shipping. In order to provide a better shopping experience, Amazon overseas shopping continues to grow and develop in the Chinese market. We are committed to bringing faster international shipping, rich product selections and more great deals to every customer. In order to focus on providing better services, we have decided to stop providing Prime membership services in China. This way, we can focus more on providing a better shopping experience for all our customers. Customers are welcome to check the "Issues Related to Overseas Purchase Revision Notice" for more detailed information. We believe that providing our customers with a more localized mobile shopping experience will bring more value. Prime Member NotificationNo action is required on your part. For free trial memberships, you will not be automatically renewed or converted to a paid membership after the membership trial period ends. For Prime paid members, your membership will not be automatically renewed when it expires. We will automatically refund the membership fee corresponding to your remaining membership period before February 3, 2024. At the same time, as a thank you, we will give you an additional month of Prime membership fee, and all fees will be refunded to your payment account. Log in to the new version of the "Amazon Shopping" App, and you can also receive additional coupon packages prepared for you within three consecutive months from February to April 2024. To learn more, see "Questions about Prime member notifications" for details about this notification. Thank you for your support, we will continue to work hard to bring you a better shopping experience. Prime member notification related issuesWhen will this change take effect?
Starting December 28, 2023, we will no longer be offering new Prime membership signups. As of January 27, 2024, we will no longer offer Prime memberships. Prior to this, all existing free trial members and paid members can still continue to enjoy membership benefits.There is still some time before my Prime membership expires. Can I get a refund?
No action is required on your part.a. For free trial membership, you will not be automatically renewed or converted to a paid membership after the membership trial ends.
b. For paid members, we will automatically refund the membership fees corresponding to the remaining months of your membership period before February 3, 2024. At the same time, as a sincere thank you, we will give you an extra month of Prime membership, and all fees will be credited to your payment account.
c. For all members (free trial to paid members), log in to the new version of "Amazon Shopping" App, and you can also receive additional coupons prepared for you within three consecutive months from February to April 2024 combo.When will you stop renewing Prime memberships?
For paid members and free trial members who are still in the membership period after December 28, 2023, we will stop renewal on their next renewal date.If my membership renewal date expires after January 27, 2024, how much membership fee can I refund?
For paid memberships that will expire after January 27, 2024, we will refund the membership fees corresponding to the remaining months of your membership period. At the same time, as a sincere thank you, we will give you an additional month of Prime membership. For example, if your Prime membership expires on January 31, 2024, we will refund the membership fee for the remaining 1 month of your membership period and give you 1 month of Prime membership fee, so a total of 2 months of Prime will be refunded to you. Membership fee; if your Prime membership expires on February 29, 2024, we will refund the remaining 2 months of membership fees during your membership period, and also give you an additional month of Prime membership fees, totaling back to you 3 months Prime membership fee. And so on. In addition, by logging into the new version of the "Amazon Shopping" App, you can also receive additional coupon packages prepared for you within three consecutive months from February to April 2024, including: 1) Monthly zero-threshold free shipping coupons, 2) 4 discount coupons per month.
My membership will expire from December 28, 2023 to January 27, 2024. Will I get a refund of my membership fee?
Until your When your membership expires, you can continue to enjoy membership benefits. At the same time, to express our sincere gratitude to you, we are also giving you an extra month of Prime membership. From January 27, 2024 to February 3, 2024, we will automatically refund the membership fees corresponding to the remaining months of your membership period. We will notify you of the final payment information via text message. Please check the bank card account or WeChat/Alipay statement associated with the original payment method.
How can I get a membership fee refund and coupon package?
Before February 3, 2024, we will automatically refund the corresponding membership fee for your remaining membership period. At the same time, to express our gratitude to you, we will also give you an extra month of Prime membership. All fees will be credited back to your payment account. In addition, you can also log in to the latest version of the "Amazon Shopping" App to receive the coupon package prepared for you for three consecutive months from February to April 2024. Includes: 1) One zero-threshold free postage coupon per month, 2) Four discount coupons per month.
How do I check my membership status and expiration date?
Mobile version: You can log in to My Account-Account Settings-Manage your Prime membership and enter the member details page to query.
Computer version: You can log in to My Account - My Prime Membership and enter the member details page to query.Why didn’t I receive a refund? How to inquire about refund?
We will automatically refund the membership fees corresponding to the remaining months of your membership period from January 27, 2024 to February 3, 2024. We will notify you via text message at that time. For the final payment information, please check the bank card account or WeChat/Alipay statement of the original payment method. If you still have questions, please contact customer service.
Overseas Shopping Revision Notice
In order to meet the needs of Chinese customers for mobile shopping, Amazon will continue to evaluate and regularly adjust our products and services. We plan to upgrade the shopping experience for overseas purchases on Amazon. This move is designed to continuously adapt to changes in customer needs and ensure they are better able to shop on mobile.
Starting from January 27, 2024, Amazon’s overseas shopping will further embrace the mobile shopping trend and launch a new version of the “Amazon Shopping” App. Customers can upgrade the current version of the App or download a new version of the App, or experience the new version of shopping functions through the Amazon Overseas Shopping WeChat Mini Program. Shopping services will no longer be available on the computer side.
The Amazon Shopping App has been upgraded, introducing more localized elements and page design to improve the efficiency and smoothness of the shopping experience. Customers can now purchase overseas goods at discounted prices and enjoy fast international shipping.
In order to provide a better shopping experience, Amazon overseas shopping continues to grow and develop in the Chinese market. We are committed to bringing faster international shipping, rich product selections and more great deals to every customer. In order to focus on providing better services, we have decided to stop providing Prime membership services in China. This way, we can focus more on providing a better shopping experience for all our customers.
Customers are welcome to check the "Issues Related to Overseas Purchase Revision Notice" for more detailed information.
We believe that providing our customers with a more localized mobile shopping experience will bring more value.
Prime Member Notification
No action is required on your part. For free trial memberships, you will not be automatically renewed or converted to a paid membership after the membership trial period ends. For Prime paid members, your membership will not be automatically renewed when it expires. We will automatically refund the membership fee corresponding to your remaining membership period before February 3, 2024. At the same time, as a thank you, we will give you an additional month of Prime membership fee, and all fees will be refunded to your payment account.
Log in to the new version of the "Amazon Shopping" App, and you can also receive additional coupon packages prepared for you within three consecutive months from February to April 2024. To learn more, see Prime member notification issues for details about this notification.
Thank you for your support, we will continue to work hard to bring you a better shopping experience.
Questions related to overseas purchase revision notice
How will my previous orders be affected? Can I still get corresponding order service support?
This change will not affect your previous orders. On the new version of the "Amazon Shopping" app, you can browse your historical order information, and can cancel unshipped orders as needed, or perform returns and refunds on completed orders that comply with policies. You can also contact customer service staff to help you inquire or process your order.Can I apply for a refund for an order that has not yet arrived?
For your current order, our changes will not have any impact on its completion. If your order has not been shipped, you can cancel it yourself and receive a refund. If your order has been shipped and cannot be canceled, you may proceed in accordance with our current return and refund policy. We are deeply sorry for the inconvenience caused to you.
After the new version of the shopping app is launched, can I still access my current account and overseas purchase order information?
Yes. This change will not change existing account information. You can access your existing account information in the new version of "Amazon Shopping" App. In the new version of the shopping app, you can view historical order information for overseas purchases in the past three years.Why can’t I shop on Amazon.cn?
Starting from January 27, 2024, Amazon’s overseas shopping will further embrace the mobile shopping trend and launch a new version of the “Amazon Shopping” App. Customers can upgrade the current version of the App or download a new version of the App, or experience the new version of shopping functions through the Amazon Overseas Shopping WeChat Mini Program. Shopping services will no longer be available on the computer side. In addition, customers can also visit www.amazon.cn through mobile devices to download or jump to the "Amazon Shopping" App.
I have always used a computer to access Amazon’s overseas shopping website for shopping. What impact will this change have on me?
Customers can upgrade the current version of the App or download a new version of the App, or experience the new version of shopping functions through the Amazon Overseas Shopping WeChat Mini Program. Shopping services will no longer be available on the computer side. In addition, customers can also visit www.amazon.cn through mobile devices to download or jump to the "Amazon Shopping" App.I still have unused gift card balance in my account, what should I do?
The Amazon Gift Card Service will close on January 30, 2024 (the “End of Redemption Date”). If you still have a gift card balance, please log in to the z.cn website before that date to return the card and withdraw the balance.
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