Sometimes when we insert the optical drive into win10 mobile version, we will find that there is no response at all. At this time, we need to solve this kind of problem, check the stability of the interface, and then carry out the next work.
1. Check the stability of the hardware interface
1. Please check the optical drive data cable Check whether the connection is stable. If it is loose or damaged, it is recommended that you replace the data cable.
2. Check whether the optical drive power cord is fully connected to ensure that the optical drive receives sufficient power supply.
3. Please check whether the installation position of the optical drive in the computer is accurate. If you need to confirm, you can try to re-plug the optical drive interface.
2. Update the driver
1. Please open the device manager and search for the optical drive device.
2. Right-click the optical drive device and select "Update Driver".
3. Then select the option to automatically search and update the driver, wait a moment, and let the system automatically complete the driver update.
3. Check the registry keys
1. Follow the win R shortcut keys to open the running administrator interface.
2. Enter the "regedit" command and press Enter to start the registry editing program.
3. After entering the registry editor, please find the following path: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}.
4. Find the two key values of "UpperFilters" and "LowerFilters" in the right window. If they exist here, please right-click and select Delete.
5. After the device restarts, please check whether the optical drive can be recognized normally.
4. Use professional CD-ROM drive diagnostic tools
1. We recommend that you download and install professional CD-ROM drive diagnostic tools, such as "CD-DVD Diagnostic" .
2. After running the optical drive diagnostic tool, please follow the tool prompts for comprehensive diagnosis and repair.
3. After restarting the device, observe whether the optical drive can resume normal operation.
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