Jinyou.com improves customer service efficiency and achieves growth and cost reduction through Wutong digital employee intelligent customer service

With the rapid development of artificial intelligence, the service industry is facing unprecedented changes and accelerating towards the intelligent era. How to provide more efficient, intelligent, and high-quality services and experiences has become a top priority for enterprises.

Jinyou.com is the first developer of dual productivity scenario tools in the industry to explore enterprise internal work efficiency and business efficiency. The "Wutong Digital Employee" they developed is a new productivity tool in the AGI era, focusing on creating revenue for companies in business scenarios such as customer acquisition and services. Below we will introduce in detail the AI ​​intelligent customer service built by "Wutong Digital Employee" and how it can help companies achieve business growth while reducing costs.

AI intelligent customer service is a compelling technology that is helping companies achieve business growth. By leveraging AI technology, businesses can provide more efficient and personalized customer service, thereby increasing customer satisfaction and loyalty. Intelligent customer service can provide customers with around-the-clock, high-quality services by automatically replying to frequently asked questions, providing real-time support, and identifying and solving problems. This can not only save the company's human resource costs, but also improve customer experience and bring more business opportunities to the company. Especially in today's era of digital transformation, intelligent customer service has become an indispensable part of the enterprise. By leveraging AI intelligent customer service, companies can achieve more efficient customer communication, better understand and meet customer needs, and thereby promote business growth.

Online customer service is an important bridge for communication between enterprises and customers. It can bring more business opportunities to enterprises and improve customer service efficiency.

"Wutong Digital Employees" AI intelligent customer service is an upgrade and evolution of traditional online customer service. It not only provides online customer service services, but is also an important engine for enterprises to achieve business growth. By applying artificial intelligence technology, Wutong Digital employees can intelligently handle customers' problems and needs and provide efficient and accurate solutions. Compared with traditional online customer service, Wutong digital employees have stronger learning and analysis capabilities and can provide personalized services based on customers' historical records and behavior patterns, improving customer satisfaction and loyalty. By using Wutong digital employees, enterprises can realize the automation and intelligence of customer service, improve work efficiency, reduce labor costs, and be able to capture and analyze market demand in a timely manner, providing strong support for the enterprise's business growth.

AI intelligent customer service is a tool that efficiently solves customer problems. Whether it is facing new or old customers, it can improve the company's customer acquisition rate and customer retention rate, and help the company's business growth.

For new customers, we can proactively obtain their clues during pre-sales consultation and recommend suitable products to them by deeply understanding their needs and concerns. AI intelligent customer service can answer their doubts and help them make purchasing decisions faster. This way, new customers receive better service, while also increasing the likelihood that they will complete a purchase.

Regarding services for old customers, we have discovered some of their pain points and new needs. In order to meet their needs, we launched an intelligent recommendation system that can automatically recommend relevant products or services based on customers' needs and pain points. In this way, we can promote repeat purchases from old customers and expand their order volume. This personalized recommendation system can not only improve customer satisfaction, but also increase our sales.

Improving customer service efficiency and reducing labor costs is a very important goal. To achieve this goal, we can take some measures. First, we can introduce automation technology to replace some manual work. For example, intelligent customer service robots can be used to answer frequently asked questions, which can save human resources and improve customer service efficiency. At the same time, we can also use automated systems to handle some simple tasks, such as order processing, shipping, etc., thereby reducing the time and cost of manual operations. Secondly, we can optimize the customer service process and improve work efficiency. By analyzing customer needs and feedback, we can find some common problems and develop corresponding solutions, which can improve the efficiency of customer service. In addition, we can also train our employees to improve their professional knowledge and skills to better serve our customers. In addition, we can use technology to improve the customer service experience. For example, an online customer service platform can be developed so that customers can contact us anytime and anywhere and get answers in a timely manner. In addition, we can also use data analysis technology to gain insight into customer needs and preferences to provide more personalized services. In short, improving customer service efficiency and reducing labor costs is a complex and important task. By introducing automation, optimizing workflows and leveraging technology to improve customer experience, we can achieve this goal and provide better customer service.

Enterprises that have used manual customer service are well aware that it has many problems such as low efficiency, high personnel training costs, and unguaranteed user experience. However, the "AI intelligent customer service" of Wutong Digital employees can solve these problems and bring many benefits to the enterprise. First of all, AI intelligent customer service can reduce the labor cost of enterprises and no longer requires a large amount of personnel investment. Secondly, AI intelligent customer service can improve service efficiency, quickly solve user problems, and improve user satisfaction. In short, Wutong Digital Employees’ AI intelligent customer service is an ideal choice for enterprises to improve service quality and save costs.

● Reduce costs: Wutong Digital’s “AI intelligent customer service” can significantly reduce the company’s investment in customer service manpower. TA can provide customers with multi-lingual services 24/7, without having to worry about managing a customer service team or arranging customer service personnel. class.

Wutong Digital Staff's "AI Intelligent Customer Service" is a tool with powerful natural language processing capabilities. It can handle large numbers of customer inquiries in real time, without waiting. In addition, it also has agent capabilities that can break down complex problems and solve them one by one. This feature makes "AI intelligent customer service" no longer a mechanical question-answering machine, but a powerful assistant that can truly understand customer needs.

The "AI intelligent customer service" of Wutong Digital employees provides support on multiple channels, including the official website, corporate WeChat, public accounts, mini programs, posters, etc. This enables enterprises to provide consistent services on platforms commonly used by customers, increase user interaction and participation, and help enterprises achieve omni-channel customer service operations and enhance brand image.

3. Quickly build AI intelligent customer service based on enterprise knowledge base and information system

After reading the above, you may also be curious about how to build an AI intelligent customer service through Wutong digital employees? In fact, it is very simple. It only takes two steps and takes 3 minutes to complete the establishment of AI intelligent customer service!

It is very important to build a user question and answer center. It provides a platform for users to ask questions and get answers. In order to better build a user question and answer center, we need to consider the following aspects. First, we need to choose a suitable platform to build a user Q&A center. You can choose some existing Q&A websites, such as Zhihu, Quora, etc., or you can build your own Q&A website. Secondly, we need to design a clear interface that allows users to easily ask questions and browse existing questions and answers. The interface design should be concise, clear and easy to use. Then, we need to build an efficient question classification and labeling system to enable users to quickly find the questions they are interested in. Questions can be categorized according to different topics or areas and corresponding tags can be added to each question. In addition, we also need to recruit some experts or experienced users to answer questions to ensure that the Q&A Center can provide high-quality answers. Incentives can be set up to attract participation from experts and experienced users. Finally, we need to continuously optimize and improve the user Q&A center and make adjustments and upgrades based on user feedback and needs. User satisfaction surveys can be carried out regularly to understand users' opinions and suggestions on the Q&A center so that corresponding improvements can be made. In short, building a user Q&A center requires comprehensive consideration of many aspects, including choosing a suitable platform, designing a clear interface, establishing an effective classification and labeling system, recruiting experts and experienced users, and continuously optimizing and improving. Through these efforts, we can provide users with an efficient and convenient Q&A platform.

Suppose you are the IT person in charge of a certain company, and the business department hopes that you can quickly build an intelligent customer service system to answer various questions that customers have when using the product. However, except for some product documentation, you have almost no other resources at hand, and you are stuck in a dilemma where you have no way to start.

With the support of Wutong Digital employees, you can easily cope with various challenges. Simply drag and drop relevant documents into the Wutong Digital Employee Knowledge Base to quickly create an efficient AI intelligent customer service system to meet the urgent needs of business departments.

Step 1: Without excessive manual processing, you only need to import the original product documents into the knowledge base with one click. Through the intelligent import function, AI will efficiently complete the data sorting and cleaning, and intelligently split the documents into multiple Q&A pairs. This process not only saves time and effort, but also ensures the real-time nature of the knowledge base content.

Step 2: Provide powerful vector-based knowledge base retrieval capabilities, improve data retrieval accuracy, and support manual optimization of question and answer, greatly improving the accuracy of answers.

2. AI intelligent customer service based on knowledge base and CRM

Assume that your customer is no longer satisfied with the above-mentioned intelligent Q&A based on the knowledge base, but wants to know order-related information, such as "Is the product still within the warranty period?" This requires reading the customer's information in the CRM. Order data. The agent capabilities of Wutong Digital employees support intelligent dissection of the needs implicit in customer problems and map them to the knowledge base or/and CRM system.

Through the integrated platform of Wutong Digital Employees, AI intelligent customer service can be connected with the CRM system to implement services such as order status inquiry. The integration platform can also connect various information systems inside and outside the enterprise, such as ERP systems, so that AI intelligent customer service can provide more comprehensive and efficient intelligent services.

For example, if AI is the brain and the information system is the hands and feet, then the integrated platform is the nervous system that connects the brain and hands and feet.

In addition to this, Wutong Digital employees also support AI intelligent customer service to provide online answers in the image of "digital people", creating a personalized and intelligent service experience, and providing customers with more considerate and efficient support.

Jinyou.com is based on 10 years of human resources service practice accumulation, connecting AI and human resources scenarios in series, creating intelligent personnel management systems and human resources supply chain platforms, and building an integrated "AI HR digital system and digital human resources services" , covering the entire life cycle of employees in a one-stop closed loop, improving the process efficiency of each scenario while ensuring the best results. In the future, "Wutong Digital Employees" will co-create with customers in different fields to create more digital employees with actual productivity value and help enterprises open up new employment models in the AGI era.

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