Some users find that they cannot access shared printers when using Windows 10 computers. Don’t panic when encountering this problem. You can try the following method to solve it.
1. Right-click "This Computer" and select "Control Panel"
2. Find " Programs and Features"
3. Click "Turn Windows features on or off"
4. Find "SMB1. 0/CIFS file sharing support", check and confirm
5, and then restart the computer.
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