Huawei responded: After-sales service refused to repair the man after only using Mate X5 for 2 months due to man-made damage.

News on January 26, according to domestic media reports, a man bought a Huawei Mate X5 Collector’s Edition mobile phone, but it broke within 2 months of use. As a result, the warranty was rejected. What happened.

According to the owner's statement, the Huawei Mate X5 Collector's Edition mobile phone was used for less than 2 months. The internal hinges were bulged and the internal screen was damaged. Huawei after-sales service was refused for repair.

Subsequently, Huawei officially responded that based on the inspection, the customer’s mobile phone was subject to external force, the edge metal frame was damaged, and there were man-made damage factors, so it did not meet the warranty conditions.

In this regard, Huawei also reminds users that owners of foldable screen mobile phones should pay more attention when using their mobile phones. After all, they are more delicate than straight models.

In fact, this can also be seen from the official maintenance costs. The Mate The main camera costs 699 yuan, the wide-angle lens costs 265 yuan, and the telephoto lens costs 578 yuan.

Huawei Mate X5 Collector's Edition (16GB 1TB) costs 5,599 yuan for the internal screen, 1,399 yuan for the external screen, and 7,399 yuan for the motherboard. Other features such as battery and lens are the same as the Mate X5 standard version.

In order to prevent everyone from accidentally damaging Huawei Mate X5 due to hand shaking, the official has also launched Mate X5 Care service, which is currently priced at 2,899 yuan for a two-year term with the new phone.

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