How to apply for customer service intervention on Ele.me

How to apply for customer service intervention? Ele.me is a very user-friendly takeout ordering software. If you encounter any problems in it, you can communicate with customer service to solve the problem. When we use the customer service function of Ele.me, the robot customer service usually contacts us first. If the problem cannot be solved, the human customer service will intervene. If we want to solve the problem quickly, we can directly apply for manual customer service intervention. The fastest method, if you want to know how to operate it, follow the editor to introduce the manual customer service intervention method.

How to apply for customer service intervention from Ele.me

php editor Xinyi is here to introduce to you how to apply for customer service intervention from Ele.me. When using the Ele.me platform, you may encounter order problems or other questions. At this time, you can apply for customer service intervention to solve them. The method to apply for customer service intervention is very simple. You only need to find the relevant order in the Ele.me App, click the "Apply for Customer Service Intervention" button on the order details page, then fill in the relevant questions and description according to the prompts, and submit the application. Customer service will handle your problem as soon as possible and provide a solution. By applying for customer service intervention, order problems can be solved more quickly and user experience can be improved.

Open the Ele.me software and enter the My page, click My Customer Service below.

2. Click on the online customer service

to enter the service hall. You can see the online customer service at the bottom and click on it.

3. Apply for customer service intervention

Enter the question, you can see that select the order and click to apply for customer service intervention to submit the application online, and a customer service specialist will handle the problem.

4. Check the service progress

After applying for customer service intervention, you can return to the service hall to check the progress.

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