How to complain if Ele.me has an order canceled by a merchant?

php Editor Xigua Ele.me is one of the largest takeout platforms in China, providing users with convenient ordering services. However, sometimes users may encounter orders being canceled by merchants, which causes inconvenience and distress to users. So, when an Ele.me order is canceled by a merchant, how should users complain? In this article, we will introduce some complaint methods and techniques to help users solve this problem.

1. Open the Alipay Ele.me applet, enter the personal center, and click "My Customer Service".

2. Click "Online Customer Service" at the bottom.

3. Click "Order Cancelled" at the bottom.

4. Find the canceled order and click "Send" on the right.

5. Click "Submit Complaint Online to Merchant".

6. Fill in the complaint content according to the prompts on the page, and then click "Submit".

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