Google launches new feature 'Talk to a Live Representative” to shorten users' waiting time for customer service

Recently, Google Search Lab launched a new feature called “Talk to a Live Representative” on its platform, aiming to improve users’ customer service experience. This feature is currently only available for trial in the United States and is designed to reduce the time users wait for manual customer service and provide faster and more efficient services.

According to Google’s official introduction, when users search for customer service phone numbers on the Google search engine, they can see a button called “Request a call”. Simply click the button, enter a phone number and a brief purpose of the call, and Google will call the company on behalf of the user. Google uses an intelligent response system to quickly transfer calls to human customer service representatives and ask them to call back as soon as possible.

# It is understood that the launch of this new feature will significantly improve users’ customer service experience. After using the system, users do not need to wait for a long time and can efficiently handle other matters, saving valuable time. In addition, Google will also promptly notify users of the call progress through text messages and provide an estimated call-back time window, allowing users to understand the call status at any time.

The release of this new feature demonstrates Google’s innovative strength in artificial intelligence and automation technology, while also improving the user experience of its search engine. As technology continues to improve, it is expected that similar intelligent customer service systems will be promoted and used in a wider range of fields.

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