Some players are experiencing a strange issue at launch on PS4 or PS5. For example, this can cause distress when their PlayStation Network login fails, but their internet connection is fine. You may encounter errors when entering your login information and may not be able to join PS Party chat. If you encounter a similar problem, this guide may help you solve it.
Next to PlayStation Network Sign-in, you will see the error message ‘An Error Have Are Are’ and it will say ‘Failure’. Other parameters like getting IP address, internet connection and connection speed were successful. So, what could be the problem here? I will give you a working solution to solve this problem in the shortest possible time.
Failure to log in to PlayStation Network may be due to a problem with the PlayStation server or an error in your account. Server shutdowns, IP address changes, and incomplete login information can all cause problems. In addition, there may be a problem with the connection between your network service provider and the PlayStation server, and you need to contact them to resolve it. It's also possible that your device is experiencing a technical glitch. Finding solutions is key.
If logging into PlayStation Network fails, but your internet connection succeeds, our troubleshooting experts recommend the following solutions:
Let’s look at these solutions one by one.
To solve some temporary problems, you can try simple and effective user steps. Before trying more complex solutions, consider the following steps:
If the initial steps don't work, try the other steps below.
If your account is new, or you signed up a while ago, PlayStation will send a verification email to your email address. If you try to log in before verifying your login ID, you will get login issues. Open your email, check the verification email and click on the given link.
When you update your PS4 or PS5, you can be sure that issues present in previous versions are resolved. To update your PlayStation system software, please do the following:
If your IP address is blocked, you will receive PlayStation Network login failed but Internet Success issue. The best way to unblock an IP address is to change your DNS settings.
To do this, go to the Settings section, select Network, and click Internet Connection Settings. Select Use WiFi to connect to a WiFi network and then select Custom.
Select your preferred WiFi and change the IP address to automatic. After that, select Do Not Specify next to the DHCP hostname.
Under the "Domain Name System" settings, select "Manual" and enter 8.8.8.8 Google Domain Name Systems for the "Primary Domain Name System" and 8.8.4.4 Domain Name Systems for the "Secondary Domain Name System." Click Next to continue.
Under MTU settings, select Manual and change the value to 1456. When you see the proxy server section, choose not to use it and finally choose test internet connection.
After testing, go back and try logging into PSN again.
Your account may be suspended for violating certain terms and conditions. If this is the case, you will not be able to successfully log into your account. Try to log in to the official website account management. You can also check your suspension email for more details, or contact support.
Read: How to Connect a PlayStation Controller to a PC Using Bluetooth
Some users have successfully resolved the PlayStation Network login failed error by resetting their password. Even if you think you are trying the correct details, go to Account Management online and select Issue Login. Select Reset Password and follow the simpler on-screen instructions. You should receive a password reset email.
If this does work, reset your PS4 or PS5 to its default settings. Since you are unable to log into your account, you need to reset your PS in safe mode. To do this, press and hold the PS power button until you hear two beeps. Wait a minute and hold the same button until you hear the same two beeps.
After entering safe mode, select option 7, which is Reset PS5 or Reset PS4. You will get a prompt asking if you really want to continue. Select Yes to initialize the reset.
NOTE: Resetting your PlayStation will delete all user data and files in internal storage. Before starting the process, save any video clips or files you don't want to lose.
This is the current situation. We hope something here is useful to you.
Read: How to use PlayStation Plus on Windows PC
It's hard to recover your PlayStation Network account if you can't access the email ID registered with your account. However, we encourage you to contact the PS support team. They might handle your case differently and recover your account, but we cannot guarantee.
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