How do I set up and use Intercom in Teams?

Intercom in Teams is an important feature that turns your phone into a convenient and secure voice communication tool. Intercoms play a key role in team environments, allowing users to coordinate work with colleagues, request emergency assistance, or make safe contacts. Below, we'll show you how to set up and use Intercom in Teams.

How to enable Intercom in Microsoft Teams?

Follow these steps to turn on the intercom feature in Teams:

Log in to the Microsoft Teams admin center using your administrator account.

In the left pane, navigate to Teams Apps and select Manage Apps.

Here, search for and select the Intercom app and set the toggle next to Status to Allow.

How to set up and use Intercom in Teams?

Follow these simple steps to set up the Walkie Talkie feature in Teams:

Open Teams on your smartphone and click on the Walkie-Talkie icon at the bottom. If it's not visible, click More to access it.

Select the channel you want to connect to and click Select Channel.

You will now be automatically connected to the selected channel. The channel name will appear at the top.

If you select multiple channels, enable the toggle next to Listen to multiple channels.

In this example, you will connect to the first channel. To change the default channel, click the channel name and select another channel.

Once completed, press and hold the microphone icon to talk. You can now talk to channel members wirelessly, just like a real walkie-talkie. Please note that you cannot use intercoms on private or shared channels.

Read: How to use Teams on Apple Vision Pro

I hope these steps help you.

Why can't I hear other people on my team?

If you can't hear others in your team, check your audio settings and adjust the volume settings. Next, use the Teams Test Call feature to check that your microphone and speakers are working as expected. If this doesn't work, make sure to update your Microsoft Team app to the latest version.

How to automate team chat?

To automate team chat, log into Power Automate and select My flows New Automated cloud flow. Here, enter a name for the stream, select the When a file is created (properties only) trigger, and click Create. Finally, select the SharePoint site and folder ID you want to monitor and set the trigger.

Read: How to set a scheduled Out of Office status in Teams.

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