Douyin releases 2024 214 flower commodity performance control announcement

php editor Xiaoxin reported today that Douyin released the 2024 214 flower commodity performance management and control announcement, which put forward specific requirements for the performance management of flower commodities. This announcement will supervise merchants’ product quality and delivery time to improve user experience. Merchants must strictly abide by relevant regulations to ensure product quality and service quality to meet user needs and promote the healthy development of the platform.

1. Applicable objects

Merchants on the Douyin e-commerce platform who operate flower products (except global shopping and instant retail merchants) and creators who share flower products.

Flower products refer to products that are released or should be released in the following categories:

Flower Express/Flower Simulation/Green Plant Gardening>>Life Flowers

Flower Express /Flower Simulation/Green Plant Gardening>>Flower Express (Same City)

2. Special provisions on timeliness and authority of different delivery modes

2.1 Holiday orders shipped through spot delivery mode (During the period from 00:00:00 on February 8, 2024 to 23:59:59 on February 14, 2024, consumers purchased flower products with successful payment). The delivery timeliness requirements are consistent with daily:

Failure to comply with special agreements during the Spring Festival (that is, the automatic extension of the latest delivery time limit to 23:59:59 on February 22, 2024 is not supported, see: Douyin releases 2024 Spring Festival delivery and service adjustment announcement)

During the period from 00:00:00 on February 8, 2024 to 23:59:59 on February 14, 2024, the product cannot be delayed in delivery through the delayed delivery tool;

02 in 2024 During the period from 00:00:00 on February 8 to 23:59:59 on February 14, 2024, the flower product platform only supports the spot delivery mode; for flower products that are shipped in non-spot delivery mode, the platform We have the right to take measures to remove products from the shelves.

2.2 Merchants who originally shipped goods through the "manufacturer's self-delivery" shipping mode will have their permission to use the "manufacturer's self-delivery" shipping mode canceled starting from 00:00:00 on February 8, 2024.

3. Special provisions for the account period

During the period from 00:00:00 on February 8, 2024 to 23:59:59 on February 14, 2024, consumers who purchase flowers will pay For successful orders, the settlement period will be adjusted to 30 days from the confirmation of receipt of the order (except for orders with penalties for extending the bill period due to violations).

4. Special provisions for handling violations

4.1 For holiday orders (during the period from 00:00:00 on February 8, 2024 to 23:59:59 on February 14, 2024, consumers (Orders for the purchase of flowers with successful payment). During the performance of the contract, the merchant is suspected of illegal delivery or orders that may endanger the rights and interests of consumers. The platform has the right to take measures including but not limited to the illegal delivery based on the severity of the violation. Limited to the following processing measures: extending the time limit for automatically confirming receipt, restricting store permissions (including but not limited to restricting participation in marketing activities, reducing search rights, blocking search, freezing payment, stopping settlement, extending the settlement period, order restrictions, restricting advertising, etc. ), recommendation deprivation, recommendation blocking, product management (including but not limited to product restrictions, product removal, product bans, product order restrictions, product search deprivation, product search blocking, etc.), restriction of privileges related to selected alliances, prohibition Cast into exile. For orders suspected of violating regulations, the platform will have the right to support consumers' refund applications and automatically refund the money from the merchant's account.

4.2 During the period from 00:00:00 on February 8, 2024 to 23:59:59 on February 14, 2024, merchants and creators should strengthen the review of information and promotional content on flower products to ensure Be consistent with actual information to ensure compliance operations.

The merchant's goods, services or transaction model are suspected of endangering the rights and interests of consumers, including but not limited to a large number of inferior goods delivered by the merchant, inconsistent descriptions, product return rate, complaint rate, negative review rate, experience score and other indicators In abnormal situations, the platform has the right to take measures based on serious circumstances, including but not limited to product removal/banning, order restrictions, extension of billing period, store closure for rectification, store clearance, etc. The platform has the right to proactively intervene or apply for after-sales of orders. Directly supports measures such as refund only, return refund, and return shipping costs borne by the merchant.

Merchants are suspected of false propaganda when publishing flower products, such as publishing or promoting logistics service methods that are inconsistent with the actual situation, publishing exaggerated and unverifiable service promises, etc., the platform has the right to take measures including but not limited to based on serious circumstances. Disposal measures such as warnings, product removal/banning, product blocking, settlement suspension, payment freeze, settlement period extension, deduction of illegal income/liquidated damages, order restriction, etc.;

creators are sharing the process of flower products If the relevant logistics information promoted is inconsistent with the actual logistics situation or information, the platform has the right to take measures including but not limited to warnings, removing illegal products from the shelves, blocking live broadcasts, deducting credit points, suspending or permanently closing the product sharing function (including (but not limited to window permissions, shopping cart permissions and live product sharing function permissions), deduction of liquidated damages, temporary or permanent ban on Douyin accounts, freezing part or all of the account deposit, increasing the amount of the deposit payable, and not being able to withdraw part or all of the unsettled accounts / Disposal measures such as commission sharing for unwithdrawn goods.

5. Other instructions

5.1 Except for the special provisions of this announcement or the specific provisions otherwise notified by the platform, everything else shall be implemented in accordance with the platform agreement and corresponding platform rules;

5.2 This announcement will be announced on January 30, 2024, and will officially take effect on February 8, 2024. The platform will make changes or adjustments to the content of this announcement within the scope permitted by law. Relevant changes or adjustments will be announced in the announcement. page, effective from the time of publication.

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