Fairphone, a Dutch sustainable smartphone manufacturer, recently announced that Fairphone Easy, the mobile phone rental service launched in 2022, will suspend operations. Fairphone uses the durability and ease of repair of its equipment as its selling points, aiming to get users more involved in equipment recycling. Fairphone Easy's suspension of operations may be due to company strategic adjustments or market demand considerations. Fairphone has always been committed to promoting the concept of sustainable development and environmental protection. How it will adjust its service model in the future has attracted much attention.
Fairphone stated in its official blog on March 6 that it was a difficult decision to terminate the Fairphone Easy service. Although the company remains firmly committed to the circular economy, and Fairphone Easy's subscription model has been well received by the media and positive feedback from users, the company had to make this decision because the number of subscribers did not grow as fast as expected. The company said that this decision weighs heavily on them, but for now they can only suspend the Fairphone Easy service.
According to the editor’s understanding, Fairphone Easy service not only provides mobile phone equipment, but also includes free repair services. Users only need to pay a certain deposit and monthly subscription fee to enjoy comprehensive services including annual free display maintenance, priority customer support, etc. However, concerns about pricing have become a major impediment to service development. Many users believe that purchasing a phone outright is more cost-effective than subscribing to a service.
#Fairphone’s official survey shows that users are more likely to buy mobile phones than rent them. The choice reflects the emphasis on phone ownership and concerns about potential privacy issues with subscription services. Despite users' general reservations about mobile phone leasing, Fairphone still affirmed the potential value of mobile phone subscription services and said it may reconsider and launch similar services in the future.
The suspension of Fairphone Easy service poses certain challenges to the company's sustainable development strategy. Nonetheless, Fairphone has stated that they will continue to work hard to explore innovation and find more feasible and sustainable solutions to promote the development of the circular economy.
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