Ni Minjing, Director of Shanghai Science and Technology Museum, suggested during the two sessions: The platform should implement automatic renewal reminder requirements, and failure to remind will be regarded as non-renewal and non-renewal.

According to news from this site on March 7, based on information from China Business News and China Economic Herald, Ni Minjing, member of the National Committee of the Chinese People's Political Consultative Conference and director of the Shanghai Science and Technology Museum, proposed "On Further Strengthening App Automatic Renewal Management" Proposal". He pointed out that the main problems with App renewal are still " is easy to activate by mistake, the platform does not remind, unsubscription is deeply hidden, the platform is not good at making decisions, and customer service does not reply".

This site summarizes the suggestions put forward by Ni Minjing as follows:

• In order to avoid "forced automatic renewal", the platform must first strictly implement automatic renewal and a 5-day reminder before automatic renewal Requirements, If no reminder is given, it will be regarded as non-renewal and non-renewal. The consumer should be notified of the deduction fee and usage status for each deduction. Strictly follow the renewal time limit, and no early renewal is allowed.

• Cancellation of renewal should be solved by setting up a "one-click function" and clearly placed in the most obvious area of ​​the homepage. It cannot be " it is easy to activate and charge, but there are layers of barriers to unsubscribing", the operation is complicated. In some cases, there is no unsubscribe option at all, Some unsubscribe buttons are hidden deeply, and the fonts are very small and shallow. The steps to unsubscribe are complicated. You may think you have unsubscribed, but in fact the steps are not completed. There is still a possibility that the next cycle fee will be automatically deducted.

• Charging items must be clear and informed to consumers separately. It is necessary to remind consumers separately again on the interface for promoting charging items, Clearly inform consumers of single charges, monthly charges, consecutive months charges, annual charges, etc.. Some apps have a trial period. At the end of the trial period, before formal charges are ready, consumers need to be reminded again before formal charges can be made.

• Further clarify the charging items of the App. First, it is necessary to set up a single-use payment function instead of adding monthly membership; second, it cannot expand the membership level infinitely, and it is clear that it cannot exceed the three-level membership system. Some apps will set up many levels of membership systems by controlling the traffic speed, usable range, and avoiding push advertisements, etc., to deceive consumers in disguise.

• Market supervision departments should require companies to provide customer service information on how to handle consumer complaints in a prominent position on the application platform page, and clearly define the time limit for reply and disposal. For apps with charging and renewal functions, the Industry and Information Technology Department needs to submit a third-party assessment report on the compliance of charging and renewal functions when it is put on the shelves and updated. The National Data Administration conducts special data supervision and analysis on the charging and renewal functions of relevant apps, and promptly discovers application platforms with irregularities. Consumer protection departments should help recover fees charged in violation of laws and regulations and assist consumers in safeguarding their rights.

According to reports from this site in 2021, the "Online Transaction Supervision and Management Measures" that came into effect on May 1 of the same year requires online transaction operators to adopt automatic renewal and automatic renewal methods to provide services. , The user's consent should be obtained, and no default check or forced bundle activation should be obtained. During the service period, convenient unsubscription methods and automatic renewal and automatic renewal and cancellation methods should be provided .

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