EMS responds to 'Intra-city express delivery shows 4-day delivery': 'Next-day delivery' is a reference time limit, not a promised time limit

According to news from this site on March 14, according to The Paper, a consumer from Guangzhou, Mr. Lin, recently broke the news that he applied for passport renewal at the Government Affairs Center and chose the China Post EMS express mail pickup service. However, after the passport was sent, he found that the express delivery in the same city showed that it would take up to 4 days to arrive, which affected his plan to go abroad.

However, the "Freight Time Query" in the EMS China Post Express Logistics applet shows that its service characteristics are "within the specified service scope and time, provides a next-day delivery commitment of sending today and arriving tomorrow. Serve".

In response to the above situation, relevant personnel of China Post Express Logistics responded that In most cases, "express" express delivery can be delivered the next day. If there is no next-day delivery, there will be work personnel to contact the recipient.

Regarding the "Next Day Delivery" promised in the "Freight Time Query", the staff said that "Next Day Delivery" is a reference time limit, not a promised time limit , due to abnormal weather and natural disasters Due to force majeure factors such as traffic control and traffic control, the time limit may be postponed on the original basis. In response to Mr. Lin's situation, the staff said that the actual logistics information shall prevail.

################################################## The estimated delivery time of "express" products is increased, and door-to-door pickup is supported. The cost is higher than that of "same-day delivery" service that does not provide door-to-door service (varies by region). However, at the bottom of the mini program, ###EMS also writes a "warm reminder" in gray font, which also states that "the time limit is a reference time limit, not a guaranteed time limit" ###. ###

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