Leapmotor C11 stalled halfway and failed to solve the problem for half a month

"Since I sent the vehicle to a 4S shop for repairs in February this year, the 4S shop has not given me the cause of the vehicle stalling, and Leapmotor officials have not had any contact with me so far. "

According to the Beijing News Shell Finance report, on January 28 this year, Mr. Liu, the owner of the Leapmo C11, took a family of three from Hefei to Bengbu to attend a friend's wedding. The vehicle was driving on the highway. , suddenly stalled, and the cause of the stall is still unclear. Mr. Liu then launched a complaint on the Black Cat Complaint Platform.

At noon on March 12, a Beijing News Shell Finance reporter called the Hefei Leap Running Center Baohe Automobile City Store to inquire about Mr. Liu’s vehicle maintenance status. The staff said that they were not aware of the relevant situation at the moment and would need to verify before replying.

Subsequently, the reporter called the official customer service number of Leapmotor and contacted Leapmotor. The customer service staff said that they have learned the relevant information, and will first communicate with the store to confirm the user information and vehicle problems, and then feedback the relevant situation to the after-sales service department, which will contact the car owner for communication.

On the afternoon of March 12, the car owner, Mr. Liu, told reporters that the 4S store had contacted him that afternoon, but did not mention the cause and solution of the fault; Leapmotor’s official customer service has still not communicated with him.

On the evening of March 12, Leapmotor responded to the Beijing News Shell Finance reporter that it had learned about the relevant situation and would contact the relevant business departments to handle the issues reported by car owners as soon as possible.

Two faults occurred within a month, "I couldn't walk on the road directly"

"When setting off, the vehicle dashboard showed 260 kilometers of remaining power (WLTC operating conditions), and it was in service at Longmen Temple on the way. After charging to 250 kilometers, the vehicle suddenly stalled when 13% of the battery was left." Mr. Liu told the Beijing News Shell Finance reporter, "(At that time) when the pedal was pressed to the bottom, the top speed was only about 10 kilometers per hour."

After the vehicle broke down, Mr. Liu immediately called Leapao Auto customer service number and towed the vehicle to Hefei Leapao Center Baohe Automobile City Store for repair. Mr. Liu said, "The 4S store did not communicate in detail how to repair it, nor what the fault was. It just said that the battery would be recalled and returned to the factory."

"In fact, a few days before the vehicle stalled, the 4S store had They called me to communicate and asked me to drive the car over, remove the battery and return it to the factory, but there was no communication as to why it should be returned to the factory and what to do after returning it to the factory," said Mr. Liu.

On March 12, when a Beijing News Shell Finance reporter called Leapmotor’s official customer service to ask if the manufacturer knew about “battery return to factory” and other information, the staff of the other party did not give a clear reply, saying that they needed to record the feedback to the after-sales service department.

Mr. Liu said that because it would take 20 days to a month to return to the factory for repairs, and considering the demand for cars during the Spring Festival, the car was not sent to the 4S store in January. "But I didn't expect that other problems would appear in the vehicle in February."

On February 22, the 2021 Leap Run C11 purchased by Mr. Liu had a system abnormality with 501 kilometers left on the range. "The car just lay on the road and couldn't move. It has been half a month since the 4S shop towed the car away. It has not been repaired yet, nor has it explained to me what the problem was. The manufacturer has not called me yet. After a phone call." Mr. Liu suggested: "It is best to return the car unless Zero Motorcycle guarantees that the vehicle will no longer have similar faults that affect safety."

Like Mr. Liu, Mr. Li from Zhejiang is also a Zero Motorist. Running C11 owner. In November last year, when Mr. Li was driving a vehicle on the highway, the steering wheel locked and the vehicle could not be shifted into gear, causing it to be almost rear-ended.

The Black Cat Complaint Platform shows that there are 398 complaints involving the Leapmo C11, including problems such as the vehicle suddenly losing power during normal driving on the road, dim headlights, strong vibration of the electric pump, and abnormal noise in the shock absorbers.

4S stores and manufacturers have the obligation to troubleshoot vehicle faults for car owners

When a car has a problem while driving, it is a failure for the manufacturer, and a "life adventure" for the car owner. What causes stalls and vehicle system abnormalities, and how to solve them?

Zhao Lin, a specially appointed expert of the Standards Committee of the China Automobile Maintenance Industry Association and the chief technician of Shandong Province, said in an interview with the Beijing News Shell Finance reporter that some new energy vehicles will enter a low-speed protection state when the battery power is low, that is, When the battery power becomes low, the power output will be limited to protect the battery, so that the vehicle can slowly move to a charging station for charging.

"This is a protective state of the vehicle when the battery is low, and it is also a normal phenomenon that may exist in most new energy vehicles. However, the specific low battery value varies from vehicle to vehicle."

Zhao Lin believes that it is impossible to simply determine whether there is a problem with the vehicle battery based on the stall situation. "It may be that the battery has activated the protection mechanism, but the second time the vehicle still had a 'vehicle system problem' even with 501 kilometers of endurance. Abnormal' problems, which shows the need to check and eliminate internal risk points in the vehicle. 4S stores and manufacturers are obliged to use technical means to eliminate vehicle faults for car owners."

"The stalling problem encountered by the above car owners may belong to The vehicle's protection function is activated to avoid greater losses by limiting the output power." Wang Hao, chairman of Shandong Yiwei New Energy Automobile Technology Co., Ltd., pointed out that there are many reasons for limiting vehicle speed, among which the power battery has a higher probability of causing this situation. "Because there is no more detailed information, especially relevant data, it is difficult to define the cause of the specific problem. Problems with vehicles still have to rely on the after-sales service network of the OEM to solve them."

Wang Hao analyzed, from a technical perspective Look, if it is determined that the power battery is causing the above problem, the possible reasons are that the consistency of the cells in the power battery is poor, and the performance of individual cells is degraded, resulting in protection; the hardware or software of the battery management system (BMS) is defective, and a collection error occurs Or misjudgment, etc. "The above problems may require in-depth inspection and analysis of the problematic components to confirm."

As for why the vehicle has the problem of the steering wheel locking and being unable to shift into gear, Wang Hao believes that the steering wheel locks up while driving. , Unable to shift into gear, usually caused by an electrical system failure, such as the anti-theft system being incorrectly triggered, the electric power steering power supply being disconnected, the electronic control unit stopping working, or a vehicle communication system failure, etc. "This situation requires a deep review of various data when the accident occurred, analysis of the causes of the accident, and technical solutions to this high-risk hidden danger."

Zhao Lin mentioned that for intelligent networked new energy Consumers need to learn, understand and become familiar with new models and new technologies that emerge during the development of automobiles in a timely manner to avoid potential safety hazards. When car owners encounter vehicle trouble, they should leave the vehicle as soon as possible to ensure personal safety. "Unlike traditional fuel vehicles, which may have abnormal warnings such as jitters, new energy vehicle failures are more sporadic. Car owners should pay attention to the status of the vehicle at all times and conduct timely maintenance."

Lawyer: I hope car companies will give more information Scientific, objective and sufficient reminder

"New energy vehicles are developing rapidly, but the quality, technology and supporting facilities of new energy vehicles currently on the market are still uneven." Beijing Deheheng Law Firm Lawyer Sun Zhiyang said that regulatory authorities should strengthen supervision, step up the formulation of comprehensive policies and regulatory regulations, vigorously crack down on companies that falsely advertise substandard quality, and strengthen supervision and supervision of marketing departments in terms of sales; consumer associations should also actively handle rights protection cases , rectify market practices and safeguard consumer rights and interests.

Sun Zhiyang believes that in the entire life cycle of automobiles, automobile companies are a key link. On the one hand, they must vigorously research and develop, strengthen scientific and technological quality achievements, and ensure vehicle quality and safety; on the other hand, they must strengthen technical personnel training and reduce Intelligent new energy vehicles are not repaired in a timely manner, and investment is increased to train consumers, that is, to ensure quality control, provide timely after-sales guarantees, and handle problems in accordance with the law without false propaganda.

“With the advancement of science and technology, the performance and functions of cars have been greatly improved. All car companies are working hard to provide consumers with better products. However, as a travel tool, the safety of consumers is always the first priority. One person. Even if car companies need to consider operating costs, they should not sacrifice the safety and security of consumers in pursuit of profits and functional gimmicks."

Zhang Fangyu, a lawyer at Beijing Zhongce Law Firm, said, When similar incidents like the above occur, according to the Consumer Rights Protection Law, consumers can demand compensation from the 4S store as the seller and the car company as the manufacturer. The 4S store and car companies need to bear the responsibility for repairs to the consumer. , replacement or return responsibilities, etc. If it causes personal or property damage to consumers, they should also bear the liability for compensation.

If it involves the replacement or return of a vehicle, according to the "Liability Regulations for Repair, Replacement and Return of Household Automobile Products" and the relevant period of the three guarantees, it can be determined whether the conditions for replacement and return are met. Depending on the specific situation, the car owner can also request Compensation for vehicle registration fees, installation and decoration fees charged by the seller after deducting corresponding depreciation, and related service fees charged by the seller, etc.

Automobile consumption is the highlight of stabilizing and boosting consumption in our country. "March 15" is coming soon, and creating a fair, reasonable, and prosperous automobile consumption environment is also a common expectation within and outside the industry.

Sun Zhiyang mentioned that when purchasing a car, consumers should fully understand the use and maintenance of the vehicle, obtain evidence in a timely manner and communicate with the merchant if there are quality problems. When the problem cannot be effectively solved, complain or protect your rights through legal channels. Only when car companies comply with the law, supervision is in place, rights protection is smooth, and consumers raise their awareness of rights protection, will the entire new energy vehicle field develop healthily. "The development of new things is the trend." , but there are problems that require the efforts of all parties to develop healthily and form a virtuous cycle. On the occasion of March 15, we hope that both merchants and buyers can solve the problems legally."

Regarding how to build a good automobile consumption environment, Zhang Fangyu expressed the hope that car companies can provide more scientific, objective and sufficient tips on the car's functions, characteristics, possible risks, etc. in product manuals, and remind consumers to read safety precautions to avoid accidents caused by improper operation. dangers arising.

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