Continuing in-depth government-enterprise exchanges, Lenovo won the "Innovation Partner" award from the Haidian Municipal Supervision Bureau

Recently, Qi Jianyun, deputy director of the Market Supervision and Administration Bureau of Haidian District, Beijing, and his delegation came to Lenovo’s global headquarters in Houchang Village, Haidian District, Beijing, where they had in-depth exchanges with consumer representatives and Lenovo-related business leaders, and visited Lenovo Future Center , and awarded Lenovo the "Innovation Partner" Policy Service Award. This "Lenovo Consumer Experience Event" is an active attempt at government-enterprise cooperation, aiming to stimulate consumer vitality and build a bridge of trust between enterprises and consumers. Only by being rooted in consumers can we win the trust of consumers. This event deepened the connection between the government, enterprises and consumers, facilitated continued in-depth communication in the future, and improved consumers' all-round experience.

Government-enterprise cooperation has achieved results, Lenovo won the "Innovation Partner" award

During the "Lenovo Company·Consumer Experience Tour Activities", Deputy Qi Jianyun The Director awarded Lenovo the "Innovation Partner" Policy Service Award to express recognition of Lenovo's service to consumers. Previously, the Haidian District Market Supervision and Administration Bureau launched the "Business-Building" innovation partner to assist enterprise development service measures. As a key enterprise in Haidian District, Lenovo has been deeply practicing the "innovation partner" service concept and constantly building and implementing the "ubiquitous, innovative partner" service concept. A new service model of "no disturbance, meticulous attention to detail, integrated management and service". Government-enterprise cooperation not only creates a good and healthy business environment, but also enables joint governance and joint management to accurately understand consumer demands, and also achieves a win-win situation between enterprises and consumers to the greatest extent possible.

Appreciate the charm of innovative technology and feel the rigorous production quality inspection

Lenovo has concentrated on demonstrating the technological accumulation and innovation achievements in the development of "from PC to AI ecosystem" , how to realize the exploration and transformation from traditional PC business to AI ecosystem. By actively deploying the AI ​​industry, we continue to promote product innovation and service upgrades, bringing consumers a smarter and more convenient experience. For example, the motorazr 40 Ultra folding screen mobile phone can easily play with a large number of applications on the large external screen, and you can take selfies with gestures and take photos instantly; the AI ​​ultrabook - Lenovo Xiaoxin Pro16 2024 is an attempt to move from traditional PCs to AI PCs. Accelerate the empowerment of productivity tools through AI; as the official designated e-sports computer of the Hangzhou Asian Games, the Savior not only has high performance, but also has good looks. The Savior Y9000X can be said to have both performance and good looks; in addition, such as the YOGA 27 all-in-one computer , Xiaoxin Pad 12.7 tablet, Xiaoxin Panda printer, and YOGA 5000 smart projector, etc., are all fashionable goods and technological trends with their own characteristics.

Product quality is the lifeline of an enterprise. The relevant business leaders of Lenovo introduced in detail the production process, execution standards, and strict quality inspection system of Lenovo products. On the basis of strict implementation of relevant national regulations, Lenovo has achieved quality requirements that exceed the industry average. In the future, artificial intelligence will play a greater role, ranging from improving the efficiency and yield rate of workshop production to a robot helping you make breakfast in the morning. AI will integrate all fields and dimensions into life. What has changed is the progress of the times, but what remains unchanged is Lenovo’s strict requirements for quality.

Lenovo’s service business also introduced the work and management of handling complaints immediately. Participants at the scene truly felt Lenovo’s humanized service method of listening to customer demands and “discussing the matter” with customers. Through extensive collection of user needs, Lenovo has launched a "sales and service integration" model such as "replacement only, not repair" and "sales and service integration" that allows both purchase and repair, which greatly facilitates users. Through face-to-face communication with consumer representatives, listening to voices and suggestions, we can implement the "customer-centered" work spirit and continuously optimize products and services.

Listen carefully to the voices of customers and build a new chapter of service together

In the event, consumer representatives not only expressed their interest in Lenovo products, but also shared how to The experience of becoming a Lenovo fan. A college student representative said that she lost her graduation thesis due to a sudden blue screen crash on her computer. After receiving feedback through Lenovo’s official channels, she tried various methods under the guidance of engineers and finally the thesis was restored successfully. She expressed her appreciation for Lenovo’s timely and professional service. , and was very satisfied with the user care shown, and since then he has turned from a passerby into a fan of Lenovo. There was also a ThinkPad fan with more than 20 years at the scene who expressed his love for Lenovo. He has a lot of notebooks he has used. He said that Lenovo not only has excellent product quality, but also has considerate after-sales service.

Government-enterprise cooperation reshapes the consumer experience and strives to optimize the business environment

After extensive listening to Lenovo’s opinions on products , quality, service and other related introductions, and after the consumer representatives talked about their own stories with Lenovo, Chen Rui, director of the Shangdi Street Market Supervision Office in Haidian District, said, "Consumers and enterprises must adhere to the principle of 'discuss and handle', Full communication and dialogue; as a regulatory authority, we must take the interests of consumers as the starting point and work with enterprises to optimize the business environment; at the same time, we must also have an in-depth understanding of the company's products, sales, services and other links to continuously stimulate consumer vitality.

As a representative of Chinese technology companies, Lenovo has not only achieved impressive results in the PC field, but also actively deployed in cutting-edge fields such as artificial intelligence, demonstrating strong competitiveness. At the same time, Lenovo's deep understanding of user needs and continuous innovation have won the company a good market reputation. The "Lenovo Consumer Experience Activity" concluded successfully, and the three-party communication between government, enterprises and consumers promoted the development of the company's products. Through innovation and development, quality standards, compliance systems, and optimization and improvement of after-sales service processes, we are confident that we will take the consumer experience to a higher level in the future.

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