Apple's Butterfly Keyboard Repair Program is Coming to an End, Countdown to the Butterfly Keyboard's Retirement

Recently, there are reports that Apple is about to terminate its maintenance plan for butterfly keyboards, which means that MacBook series products using butterfly keyboards will no longer receive official free maintenance services. Most MacBook devices with butterfly keyboards that qualify for free repair have been discontinued, so the program is expected to cease this year.

Apple released the 12-inch MacBook in the spring of 2015. It was only 13.1mm thick, which was far thinner and lighter than the 17mm of the MacBook Air at the time. In pursuit of ultimate thinness and lightness, Apple adopted a butterfly keyboard design, reducing the key travel from the traditional 1.2mm to 0.3mm. This design makes the keyboard more compact while maintaining a comfortable typing experience. Although this design is more fashionable in appearance, it also caused some users to worry about the comfort and stability of the keyboard. Despite this, Apple is still committed to continuous innovation and bringing users thinner, more powerful products.

However, this design brought a "disastrous" consequence: many users reported that the MacBook butterfly keyboard failed, and it was considered one of Apple's "most failed" designs in the past 10 years. The cause of butterfly keyboard failure is that dust and small debris can easily get stuck between the butterfly bracket and the keycaps, causing adhesion and failure. Due to the butterfly keyboard problem, Apple also encountered a class-action lawsuit and eventually paid $50 million to reach a settlement with users. Users who participated in the claim could receive compensation ranging from $50 to $395. In June 2018, Apple launched a keyboard service plan globally, providing free repair services for MacBooks with butterfly keyboards for up to 4 years.

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