How to find human service on Xiaohongshu? Under what circumstances does it require human customer service?

php editor Yuzi introduced: Xiaohongshu, as a social e-commerce platform, provides a wealth of content and products for users to browse and purchase. Sometimes users may encounter some problems while using Xiaohongshu and need to seek help from human customer service. Under what circumstances is manual customer service needed? How to find Xiaohongshu’s human service? Next we will give you detailed answers.

1. How to find human service in Xiaohongshu?

1. Open the Xiaohongshu App and enter the personal center.

2. Click the "Me" button in the lower right corner to enter the personal homepage.

3. At the bottom of the personal homepage, find the "Customer Service" button and click to enter.

4. On the customer service page, you can see Xiaohongshu’s customer service contact information, including online customer service and telephone customer service.

5. Click the "Online Customer Service" button to communicate in real time with Xiaohongshu's manual customer service.

6. If you need telephone customer service, you can call the official customer service number of Xiaohongshu, follow the voice prompts, and wait for the manual customer service to answer.

2. Under what circumstances does Xiaohongshu require manual customer service?

1. Shopping problems: During the process of purchasing goods, you may encounter problems such as inconsistent product information, missed orders, and after-sales service. In this case, manual customer service is required to assist.

2. Account problems: If you encounter problems such as account password retrieval, account ban, points redemption, etc., you need the help of manual customer service.

3. Payment problems: During the payment process, you may encounter problems such as payment failure, payment exceptions, refunds, etc. In this case, manual customer service is required to solve it.

4. Logistics problems: While waiting to receive the goods, you may encounter problems such as logistics delays, lost packages, bad attitude of the courier, etc., which require manual customer service assistance.

5. After-sales service: After receiving the goods, if it is found that the goods have quality problems or do not meet the description, manual customer service is required to provide after-sales service.

6. Complaints and reports: If you encounter merchant violations, false propaganda, infringement and other issues, manual customer service is required to make complaints and reports.

Xiaohongshu’s manual service aims to provide users with a high-quality shopping experience and solve problems encountered by users during use. Understanding how to find human service and under what circumstances human customer service is needed can help users better use Xiaohongshu and enjoy a convenient shopping experience. We also hope that Xiaohongshu can continuously optimize the customer service system, improve the quality of customer service, and provide better services to our users.

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