How to retrieve Douyin account: Confirm account information: recall username and password; check address book and emails. Retrieve password: Click "Forgot Password" on the login page, enter your username/mobile phone number, and reset your password after verification. Contact customer service: Visit the Help Center and submit account information and identification. Contact the operator: If the account is bound to a mobile phone number, you can contact the operator to help unbind it. Re-register: If the above method does not work, consider re-registering and binding your frequently used mobile phone number.
How to retrieve my TikTok account
If your TikTok account is lost or deleted Stolen, please follow the steps below to retrieve it:
1. Confirm the lost account information
- Recall your Douyin username and password.
- Check the mobile address book to confirm whether the contact information of the Douyin account is saved.
- Check your email inbox for reminder emails sent by Douyin.
2. Try to retrieve the password
- Go to the Douyin login page (https://www.douyin.com/):
- Click "Forgot Password".
- According to the prompts on the page, enter your Douyin username or mobile phone number.
- After receiving the verification code, enter the verification code and reset your password.
3. Contact Douyin customer service
- If you forget your password, you can contact Douyin customer service.
- Visit Douyin Help Center (https://help.douyin.com/).
- Click "Retrieve Account".
- Submit your account information and identity documents according to the prompts on the page.
4. Contact the operator whose mobile phone number is bound to the account
- If your Douyin account is bound to a mobile phone number, you can contact The operator to which the mobile phone number belongs.
- Provide your mobile phone number and identity information, and request the operator's assistance in unbinding the Douyin account.
5. Re-register a Douyin account
- If none of the above methods can retrieve the account, you can consider registering a new Douyin account.
- Use different usernames and passwords to avoid losing them again.
- Bind a commonly used mobile phone number to facilitate account retrieval in the future.
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