How to lift the freeze on Alipay's Yu'E Bao

Methods to lift the freeze on Alipay Yu'e Bao: Account abnormality or violation: call customer service and provide supporting materials; Judicial freezing: Contact the judicial authority and provide supporting materials; Card binding information error: Modify bank card information, or contact customer service ; Yu'e Bao limit: wait for the limit to be reset, or use other withdrawal methods.

How to lift the freeze on Alipay Yu'E Bao?

Situation 1: Abnormal account or suspected violation

• The Alipay system detects abnormal transactions or suspected violations in the account.
• Removal method: Call Alipay customer service hotline 95188 and provide relevant supporting materials, such as identity certificate, transaction voucher, etc. Customer service staff will investigate and handle the matter and inform you of the cancellation time.

Situation 2: Judicial freezing

• The judicial authorities freeze accounts, usually involving economic disputes or criminal cases.
• Lifting method: It is necessary to contact the judicial authority that frozen the account and provide relevant supporting materials, such as judgment documents, withdrawal certificate, etc. After the freeze is lifted, Alipay will automatically unfreeze Yu'E Bao.

Scenario 3: The bank card binding information is incorrect

• The bound bank card information is inconsistent with the Alipay account information, resulting in the inability to withdraw cash.
• Removal method: Modify the bank card information in Alipay App and re-verify. If the problem still cannot be solved, you can contact Alipay customer service.

Situation 4: Yu’E Bao limit limit

• The Yu’E Bao balance exceeds the single-day or single-month withdrawal limit.
• Removal method: Wait for the limit to be reset, or use other methods to withdraw cash, such as transferring to balance or Alipay account.

Note:

1. There may be many reasons why Yu’e Bao is frozen, and it needs to be judged based on the actual situation.
2. It will take some time to unfreeze, please wait patiently.
3. If you still cannot unfreeze after trying the above methods, it is recommended to contact Alipay customer service for help.

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