What should I do if my Alipay password red envelope is taken away by a stranger?

If you find a stranger receiving a password red envelope, please take the following measures as soon as possible: confirm the collection situation and check the security of the account. Contact Alipay customer service to explain the situation and provide red envelope details. When you suspect that a specific account has been collected, provide the account information to assist customer service in freezing it. Change your password promptly to avoid secondary losses. Follow the security tips to keep your account safe.

What to do if the Alipay password red envelope is taken away by a stranger

1. Confirm that the red envelope has been taken away Strangers receive

• Open Alipay and click on the "Red Envelope" page.
• If you find that a stranger has received the red envelope you sent, please take immediate measures.

2. Check account security

• Check whether there are any abnormalities in Alipay account password, login records, bound devices, etc.
• If you find any suspicious activity, please change your password immediately and contact Alipay customer service.

3. Contact Alipay customer service

• Call Alipay customer service hotline: 95188 or 0571-88155188.
• Describe the situation when the red envelope is received by a stranger, and provide the details of the red envelope, such as the password and amount.
• Alipay customer service will assist you in investigation and processing.

4. Freeze suspicious accounts

• # If you suspect that a specific account has received your red envelope, please provide the account information to Alipay customer service.
• Alipay customer service will freeze the account or restrict transactions.

5. Avoid secondary losses

• Change Alipay password in time.
• Bind a reliable mobile phone number and email address.
• Do not enter Alipay account information in public places or unofficial websites.
• Regularly check account transaction records and report any abnormalities in a timely manner.

Warm reminder:

• Avoid using too simple passwords and change them regularly.
• Do not send password red envelopes to strangers.
• Do not participate in red envelope activities on unofficial platforms.
• If you encounter any red envelope theft or other account security issues, please contact Alipay customer service for help in time.

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