How to recover the Alipay password red envelope received by a stranger?

When the Alipay password red envelope is received by a stranger, the following steps can be taken to recover it: 1. Freeze the Alipay account; 2. Contact Alipay customer service; 3. Submit appeal materials (including proof of identity, screenshots of the red envelope, and evidence of collection) ); 4. Wait for the investigation results; 5. Handle according to the investigation results (return the red envelope, ban the stranger’s account or reject the appeal).

The Alipay password red envelope was received by a stranger, how can I recover it?

When the Alipay password red envelope is received by a stranger, you need to take timely measures to recover it:

1. Step 1: Freeze Alipay account

• Log in to your Alipay account immediately and freeze the account to prevent strangers from continuing to use the balance or perform other operations.

2. Step 2: Contact Alipay customer service

• Contact customer service through Alipay App or website and explain the situation to customer service.
• Provide detailed information such as the password red envelope amount, collection time, etc., and provide relevant screenshots.

3. Step 3: Submit complaint materials

• Provide complaint materials according to customer service requirements, for example:

  • Proof of your identity
  • Screenshot of password red envelope
  • Evidence of stranger receiving red envelope (if any)

4. Step 4: Wait for the investigation results

• Alipay customer service will investigate the complaint and verify that the password red envelope was received by a stranger.
• The investigation process may take some time, please be patient during this period.

5. Step 5: Handle according to the investigation results

• If the investigation results confirm that the password red envelope was received by a stranger, Alipay will Take the following measures:

  • Return the received red envelope amount to the victim’s account
  • Block or restrict the stranger’s account
• If The investigation results show that the red envelope was not received by a stranger, and Alipay will reject the complaint.

Note:

• It is very important to take timely action to avoid strangers transferring or using the red envelope amount.
• Protect your Alipay account information to prevent it from being stolen or leaked.
• Try to avoid obtaining red envelope passwords through unofficial channels or unknown sources.

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