How long does it take for the Xiaohongshu store deposit to be refunded? What are the rules?

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1. Understand the concept of Xiaohongshu store deposit

The deposit of Xiaohongshu store refers to a certain amount of money that merchants need to pay to the platform when registering to open a store, aiming to ensure that merchants can comply with the platform regulations, and provide high quality goods and services. A security deposit, unlike a fee or fee, is a refundable guarantee. The platform will decide whether to refund the deposit based on the business behavior of the merchant. If the merchant abides by the rules and provides quality services, the deposit will be returned to the merchant in full. This mechanism helps maintain the order and credibility of the platform, while also motivating merchants to provide consumers with a better shopping experience.

2. Rules for the return of Xiaohongshu store deposits

Xiaohongshu has certain regulations and procedures for the refund of store deposits. The following are some key points:

Submit a refund application: Merchants can submit a refund application for the store deposit on the Xiaohongshu platform after meeting the following conditions:

The store has been operating normally for one year;

There is no record of violations, including but not limited to selling counterfeit goods, excessive complaints, etc.;

There are no unfinished transaction orders or complaints and disputes.

Audit and return cycle: Xiaohongshu will review the refund application after receiving it, and return the deposit to the merchant according to the refund cycle specified by the platform. The specific return cycle will vary depending on individual circumstances, and is generally completed within a few working days after submitting the application.

Refund method: Xiaohongshu will return the store deposit to the merchant by returning it to the original route. If the merchant uses a third-party payment platform such as Alipay or WeChat when paying the deposit, the refund will be returned to the corresponding account.

Deduction of the unsettled amount: When returning the store deposit, Xiaohongshu has the right to deduct the unsettled amount of the merchant. This includes the amount of goods sold but not yet settled, service fees, etc.

Tax matters: When applying for refund of store deposit, merchants need to ensure that they meet tax requirements and provide relevant information. For cross-border merchants, they may need to provide relevant documents such as customs declaration forms for imported goods.

3. Precautions and Suggestions

When applying for the refund of Xiaohongshu store deposit, merchants need to pay attention to the following matters:

Abide by the platform rules: During the process of operating the store, Merchants need to abide by Xiaohongshu’s rules and policies and avoid violations to ensure the smooth progress of their application for deposit refund.

Improving store operations: A well-operated store and providing high-quality goods and services will help merchants successfully apply for a refund of the deposit after one year.

Changes in market conditions: Xiaohongshu may adjust relevant policies based on market conditions and the platform. Therefore, it is best for merchants to understand the latest refund policies and requirements before applying for a deposit refund.

Be prepared in advance: When merchants plan to operate a Xiaohongshu store, they can understand the regulations for refunding the deposit in advance, and accumulate a good credit record during the operation process so that the deposit can be refunded smoothly.

As a well-known social e-commerce platform, Xiaohongshu has certain regulations and procedures for the refund of store deposits. Merchants can submit a return application after meeting certain conditions and wait for Xiaohongshu’s review and return cycle. Refunds will be made through the original route, may deduct the unsettled amount, and require the merchant to comply with tax requirements.

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