How to refund online recharge on Douyin official website

Online recharge on Douyin’s official website can be refunded if one of the following conditions is met: non-consumption, abnormal amount, account freeze/ban, technical failure. Refund process: submit a refund application, fill in the refund information, submit for review, and receive the refund. Refunds must be applied for within 30 days, and can only be applied for once for the same order.

Douyin Official Website Online Recharge Refund Guide

Is it possible to get a refund?

Yes, under certain conditions, online recharge on Douyin’s official website can be refunded.

Refund conditions:

• The recharge amount has not been consumed after recharging.
• There is an abnormality in the recharge amount (such as mistaken recharge, repeated recharge).
• The account is frozen or banned after recharging.
• A technical failure or third-party payment platform error occurred during the recharge process.

Refund process:

1. Submit refund application:

   • Log in to Douyin’s official website and enter the “My Wallet” page.
   • Click "Recharge Record" to find the record that requires refund.
   • Click the "Apply for Refund" button.

2. Fill in the refund information:

   • Provide the reason for the refund and relevant supporting materials (such as screenshots, order numbers, etc. ).
   • Select the refund method (WeChat change, Alipay, bank card).

3. Submit for review:

   • Click the "Submit" button to submit the refund application.
   • Douyin official customer service will review the refund application.

4. Refund arrival:

   • After approval, the refund amount will be processed within 1-7 working days Return to your chosen refund method.

Note:

• Once the recharge amount is consumed, you will not be able to apply for a refund.
• Refund application must be submitted within 30 days from the date of recharge.
• You can only apply for a refund once for the same recharge order.
• The refund amount may vary slightly due to handling fees and other reasons.

If you are eligible for a refund, please follow the above process to submit a refund application. Please note that refunds need to be reviewed, and the final refund result is subject to the review results of the official customer service.

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