The first day of the first beta test of 'Eternal Calamity': The spread of fire confused us

On April 1st, the mobile game "Eternal Tribulation" finally ushered in its first online "launch test"!

This moment made the players very excited. As soon as the game was launched, the number of players was close to the server load limit. Everyone's spreading of fire directly confused us. This time The battle is indeed a bit beyond expectations!

The development team also went from a confident and healthy launch of the server to an emergency apology, and finally, in order to ensure a good experience for players, announced that the fire spreading activity will be closed at 20:00 on the first day. That night, the official also urgently published relevant articles based on player feedback, and provided unified responses to the questions raised by many players on the first day of the first test.

For the Leihuo UX user research team that provided full support for this first test, this is not just an ordinary online test, but also a preparation for our team and a comprehensive test of coping capabilities. In order to deal with various public opinions and emergencies that may arise, we began to make careful preparations as early as a month ago. It is necessary to analyze the issues raised by players and communicate them to the development team as soon as possible to ensure everyone's game. Experience!

On the day when the test started, the nine students we were responsible for all arrived at their work stations early in the morning, ready, and devoted themselves to the preparations for the follow-up of this test.

The server opening time is 10 am on the 1st, and we have already made all kinds of sufficient preparations and plans! As soon as the login is enabled, Yongyan students quickly enter the status and begin to monitor the operating status of the server, collect user feedback through multiple channels (including in-game, taptap, player live broadcast, etc.), and deal with various problems that may arise at any time.

In this 14-day test, some invitation codes were spread through fire transmission. Therefore, students from Leihuo UX User Research Department, who have been supporting this test of the Everlasting Tribulation mobile game continuously, have seen a lot of discussions related to Fire Transfer on various platforms. At the same time, some players reported that they had obtained the test qualification but did not receive the activation code. We immediately conducted detailed records and node analysis of all similar login/qualification issues, and quickly summarized and fed back to the product team for evaluation.

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It can be seen that the players’ expectations are very high, everyone really So enthusiastic, the server was overcrowded just one hour after the server was launched, and the development team also acted quickly to carry out continuous expansion solutions to ensure a smooth experience for all players!

In addition to login issues, we are following up on the graphics, gameplay, UI, audio, and performance of different devices in the Everlasting mobile game in real time. We also focus on image quality, performance, button layout, combos, and Baize voice and other aspects of experience issues. That's right, we have noticed all the problems that everyone has reported a lot about, such as Bai Ze's words are too dense, Tianhai's opening is too strong, and the picture quality is not very high-definition!

These feedbacks are crucial to the overall experience of the game and are related to everyone’s continued experience. Our users and research students have made comprehensive records, analyzed and sorted them in real time, and quickly fed back to the product team. Based on our continuous test feedback, the official account of the mobile game has also provided detailed answers to players’ questions; it has also expressed its stance on some of the existing experience barriers at this stage!

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After sorting out the massive information, we also Based on player feedback, the problem was further disassembled and analyzed, and a detailed first-day test report was compiled and sent to the product team.

After it was sent out, we quickly received feedback from the product team. Brother Guan, the producer of the Everlasting Tribulation mobile game, also sent a small flower to our Yongyan friends who worked late into the night to like the report! Everyone was slightly shocked that the producer was still in business!

Seeing this, all players can rest assured. Our producers, development team and the Leihuo UX team who provide full support are in close contact with everyone. At the same time, we value every player’s feedback and voice. We will definitely continue to correct some feedback issues that occurred during the test in the future!

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