How to file a complaint against an agent when looking for a house in Shell?

How to complain to the agent when looking for a house in Shell? This is a question that many users wonder when using Beike to find a house. We certainly cannot stand by and watch the behavior of some unscrupulous brokers. If you encounter problems when using Beike to find a house, you can lodge a complaint through official channels. PHP editor Yuzai will introduce to you how to complain about real estate agents in Shell, so that everyone can better protect their rights and interests.

How to file a complaint against a broker in Shell House Search

1. Open the Shell House Search APP or official website and log in to your account.

2. On the homepage or APP main interface, find and click the "My" button to enter the personal center page.

#3. On the personal center page, find and click the "Help and Feedback" or "Customer Service Center" button to enter the relevant page.

4. On the Help and Feedback or Customer Service Center page, find and click on relevant options such as "Complaints and Suggestions" or "Broker Complaints".

5. According to the prompts on the page, fill in the complaint information, including the agent’s name, reason for the complaint, specific description, etc.

5. After submitting the complaint, wait for the customer service staff of Beike Housing to contact you. They will understand the specific situation and handle it.

In addition, if you believe that the agent’s behavior involves illegal or harmful information, Beike Housing also provides relevant reporting channels. You can find the "Report illegal and harmful information" option in the settings page of the APP or official website, and follow the prompts to report.

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