What should I do if the screenshot shortcut key in Win11 system cannot be used?

Solutions to Win11 screenshot shortcut key failure: Check the keyboard driver, Game Bar settings, enable Snip & Sketch shortcut keys, check other shortcut key conflicts, run the system file checker, and reset the keyboard settings.

Solution when the Win11 system screenshot shortcut key cannot be used

Problem: Win11 The screenshot shortcut key (PrtScn) cannot be used.

Solution:

Step 1: Check Keyboard Driver

• Press Windows X, select " Device Manager".
• Expand "Keyboard", right-click the keyboard device and select "Update Driver".
• Restart the computer.

Step 2: Check Game Bar Settings

• Press Windows G to launch Game Bar.
• Click the "Settings" icon (gear-shaped).
• In the "General" tab, make sure the "Screenshot" toggle is turned on.

Step 3: Enable Snip & Sketch shortcuts

• Go to Settings >Accessibility >Keyboard.
• Check "Use PrtScn button to open Snip & Sketch".

Step 4: Use the Snip & Sketch app

• Press Windows Shift S to launch Snip & Sketch.
• Select the screen area to capture.
• Press Enter or click Save in the lower right corner of the screen.

Step 5: Check for other shortcut key conflicts

• Press Windows R, type "msconfig", and then press Enter.
• Switch to the "Startup" tab.
• Uncheck any programs that may conflict with the PrtScn shortcut keys.
• Restart the computer.

Step 6: Run System File Checker

• Press Windows R, type "cmd" and press Enter to launch Command Prompt .
• Type the following command and press Enter: sfc /scannow
• Wait for the scan to complete.

Step 7: Reset keyboard settings

• Go to Settings >Time & Language >Language.
• Click on "English (US)" or your language.
• Select "Options".
• Click "Reset Keyboard Layout".

Tip:

• #If you still can’t solve the problem, try using a third-party snipping tool such as Snipping Tool or Greenshot.
• For laptops or tablets, you may want to check out a dedicated screenshot button or gesture.

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