New Shanghai subway regulations: no entry and exit fees of 3 yuan for entry and exit at the same station within 10 minutes

According to news from this site on April 28, according to "CCTV Finance", Shanghai Metro has recently introduced new regulations. For passengers entering and exiting the same station but not taking the train, tolls will be waived for a limited time .

In the past, some passengers were charged a starting fee of 3 yuan when entering and exiting the same station due to reasons such as forgetting to bring items, entering the wrong station, taking the wrong exit, or needing to use the toilet, which aroused public dissent. According to the new regulations, passengers who complete entry and exit of the same station within 10 minutes can go to the station service center for manual processing, and the 3 yuan fee is waived.

# Please note that the reason why Shanghai Metro introduced this new rule of "limited time toll-free" for entry and exit at the same station came from a college student Rights protection lawsuit initiated.

Luo, a college student, discovered that he had taken the wrong exit when exiting Xujiahui Metro Station in Shanghai. He swiped his card again to enter the station, and then swiped his card at a different exit at the same station in Xujiahui Metro Station to exit. This process of "finding the exit" 3 yuan "ride fee" was deducted. Luo believes that the rules for deducting fares for short-term subway entry and exit at the same station are unreasonable, and the obligations of reminders and explanations have not been fulfilled. Afterwards, he and his classmates conducted research at major subway hub stations in Shanghai and found that the staff at different subway stations had different operations and inconsistent answers. Moreover, on the official Shanghai Metro website, Luo did not find the basis for charging fees for entering and exiting the same station.

In July last year, Luo sued the Shanghai Metro Operating Company to the court, requesting the court to confirm that the company's "0 kilometer fare is 3 yuan" was an invalid format clause, and requested the court to order the subway company to return the The fare is 3 yuan. The Shanghai Railway Transport Court accepted the case.

Next, during the mediation process, the Shanghai Metro Company entrusted a litigation attorney to explain to Luo the measures to solve the ticketing issues involved in the case. In the end, Student Luo agreed to mediate and returned the lawsuit. Shanghai Metro refunded Student Luo’s 3 yuan fare.

Since then, the "Ticket Processing Instructions" column on the official website of Shanghai Metro has been updated, It is clear that "Passengers who cancel their ride within 10 minutes of entering the station must take the initiative to go to the service center of the station before leaving the station. Processing; more than 10 minutes or non-stop entry will not be accepted. " Passengers originally had to pay 3 yuan for entry and exit at the same station, which was adjusted to "0 yuan".

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