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Where to find Xiaohongshu customer service?

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Release: 2024-04-30 17:45:20
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Xiaohongshu customer service can be contacted in two ways: 1. Submit a work order within the Xiaohongshu App; 2. Follow the "Xiaohongshu Customer Service" WeChat official account to submit a work order. Customer service working hours are 9:00-23:00 from Monday to Sunday. For urgent questions, you can call the official customer service hotline 400-922-7272.

Where to find Xiaohongshu customer service?

How to contact Xiaohongshu customer service

Xiaohongshu customer service can be contacted through the following methods:

1. Xiaohongshu App

  • Open Xiaohongshu App
  • Click "I" in the lower right corner
  • Enter "Settings" 》
  • Find "Contact Customer Service"
  • Fill in the problem type and description to submit a work order

2. WeChat public account

  • Follow the "Xiaohongshu Customer Service" WeChat official account
  • Click "Customer Service" on the menu bar of the official account
  • Select the type of problem and fill in the description to submit the case Single

Note:

  • No matter which way you contact customer service, you need to provide a detailed description of the problem and contact information.
  • Customer service working hours are from Monday to Sunday 9:00-23:00.
  • After submitting the work order, the system will automatically send the work order number, and you can check the processing progress through the work order number.
  • If it is an emergency issue, you can call Xiaohongshu’s official customer service hotline at 400-922-7272.

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