Why is there no sound when opening Kuaishou Express Edition?

Cause and solution for mute in Kuaishou Express Edition: Check whether the volume is turned up; turn off silent mode; try other speakers or headphones; check whether "Enable Sound" is turned on in the application settings; if other applications are not sound, restart your phone or contact the manufacturer for help.

The reason why there is no sound when the Kuaishou Express Edition is opened

Reason 1: The volume is not turned up

• Check whether the volume button on the side of the phone is turned down.
• Open Kuaishou Express Edition, click on the video, and check whether there is a sound icon and volume bar at the bottom of the video.
• If the volume bar is not displayed or the volume is low, adjust the volume bar to make it higher.

Cause 2: Silent mode is on

• If the phone is in silent mode, all sound output will be muted.
• Check whether the mute switch in the upper right corner or side of the phone is turned on.
• If the mute switch is turned on, just turn off the mute mode.

Cause 3: Speaker or headphone failure

• Try other speakers or headphones to see if the sound can be played normally.
• If other speakers or headphones can also play sound, the Kuaishou Express Edition speaker may be faulty.

Cause 4: Application settings problem

• Open Kuaishou Express Edition settings and find the “Sound” option.
• Check whether the "Enable Sound" switch is turned on.
• If the switch is off, turn the switch on.

Cause 5: System problem

• Try other applications to see if there is sound output.
• If there is no sound from other applications, there may be a problem with the phone system.
• It is recommended to restart the phone or contact the phone manufacturer for help.

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