How to complain about Meituan Takeout merchants

There are two ways to complain about Meituan Takeaway merchants: App or official website. The steps for making a complaint include: selecting the order, reason, filling in the content, and submitting. The processing flow is: review, coordination, and results. Complaint suggestions include: timely, providing evidence, objective description, and keeping records.

Meituan Food Delivery Complaint Merchant Operation Guide

1. Complaint Channels

• Meituan Takeout App: Open the App, click "My" - "My Orders", select the complaint order, and select the reason for the complaint.
• Meituan Waimai official website: Log in to the Meituan Waimai official website (meituanwaimai.com), click "My" - "My Orders", select the complaint order, and select the reason for the complaint.

2. Complaint Steps

1. Select the order to complain: Find the order that needs to be complained and click the "Complain" button.

2. Select the reason for the complaint: Select the reason for the complaint according to the situation, such as "dish quality issues", "delivery timeout", "poor attitude of the merchant", etc.

3. Fill in the complaint content: Describe the reason for the complaint in detail, and try to attach relevant evidence, such as photos, videos, etc.

4. Submit a complaint: After completing the filling, click the "Submit" button to submit the complaint application.

3. Complaint handling process

• Review stage: Meituan Waimai will review the content of the complaint to confirm whether the complaint is valid.
• Coordination stage: Meituan Waimai will contact the merchant to verify the situation and coordinate the process.
• Processing results:The processing results will be fed back to the complaining user in the form of a phone call or text message.

4. Complaint Suggestions

• Timely Complaint:After discovering the problem, you should make a timely complaint to avoid affecting the processing time.
• Provide evidence: Provide relevant evidence as much as possible, such as photos, videos, etc., to improve the efficiency of complaints.
• Objective description: When making a complaint, you should describe the situation objectively and avoid emotional language.
• Keep communication records: Communication records with merchants or Meituan Takeaway customer service will help with complaint handling.

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