How to retrieve the previous TikTok

The methods to retrieve your Douyin account are: use the registered mobile phone number to receive the verification code to log in. Use your registered email address to receive the verification code to log in. Log in through the bound third-party account. Contact Douyin customer service to make a manual appeal and provide registration information and real-name authentication information.

Retrieve lost Douyin account

Method to retrieve account:

• Use the mobile phone number bound during registration to retrieve: Open Douyin, click on the login page, and select "Log in with mobile phone number". Enter the registered mobile phone number and receive the verification code to complete the login.
• Use the email address bound during registration to retrieve: Also select "Log in with mobile phone number", click "Log in with verification code", and then select "Email". Enter your registered email address and receive the verification code to complete your login.
• Retrieve through a third-party account: If your Douyin account is bound to a third-party account (such as WeChat, QQ), you can log in through the third-party account.
• Contact Douyin customer service: If the above methods cannot retrieve your account, you can make a manual appeal through Douyin’s official customer service page.

Information required to retrieve:

Regardless of the retrieval method, you need to provide the following information:

• Registered mobile phone number or email
• Account username or Douyin account
• Third-party account bound to the account (if any)
• Real-name authentication information (if any)

Detailed steps:

Use mobile phone number to retrieve:

1. Open Douyin and click on the login page , select "Log in with mobile phone number".
2. Enter the registered mobile phone number and click "Get Verification Code".
3. Enter the verification code received and click "Log in".

Use email to retrieve:

1. Select "Log in with mobile phone number", click "Log in with verification code", and then select "Email".
2. Enter the registered email address and click "Get Verification Code".
3. Enter the verification code received and click "Log in".

Retrieve through a third-party account:

1. Click on the login page and select "Log in using a third-party account".
2. Select the third-party account (WeChat, QQ, etc.) bound to your Douyin account.
3. Follow the prompts of the third-party account to complete the login.

Contact Douyin customer service:

1. Visit Douyin’s official customer service page: https://service.douyin.com/
2. Select "Account related" > "Login exception".
3. Fill in the complaint information, including registered mobile phone number, account username, etc.
4. After submitting the information, wait for Douyin customer service to review and process it.

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