How to retrieve a blocked Douyin account

How to retrieve a banned Douyin account: Determine the reason for the ban: Log in to Douyin to view the account ban prompt information. Appeal for account suspension: Ordinary accounts submit appeals through the customer service center; enterprise accounts contact the enterprise customer service or submit through the service platform. Waiting for review: The review time is 3-5 working days. Account recovery or failure to recover: The account will be recovered after passing the review, otherwise it cannot be recovered.

How to retrieve a blocked Douyin account

Step 1: Determine the reason for the ban

Log in to Douyin APP, click the "Me" option, and check whether a banned prompt message is displayed. The prompt message will explain the reason for the account ban, such as violating community standards, publishing illegal content, etc.

Step 2: Appeal for account suspension

1. Ordinary account appeal:

• Via Douyin Customer Service Center Submit an appeal. Enter the Douyin APP and click "Me" > "Settings" > "Customer Service Center".
• Enter "Account Ban Appeal" in the search box, select "Block Appeal", and fill in the appeal information (account information, account ban reasons, appeal reasons, etc. are required).

2. Enterprise account appeal:

• #Contact Douyin enterprise customer service and explain the reason for the account ban and the reason for the appeal. Enterprise customer service hotline: 95105858 (paid phone);
• Submit complaints through the Douyin enterprise service platform (only for enterprise accounts).

Step 3: Wait for review

After submitting the appeal, Douyin officials will review it. Review time is usually 3-5 working days.

Step 4: Restore the account

If the appeal is passed, your Douyin account will be restored. If the appeal is unsuccessful, the account cannot be restored.

Note:

• Make sure the account information is true and valid.
• When making a complaint, provide clear and specific reasons for the complaint.
• Avoid repeated appeals to avoid affecting the review progress.
• If the account violation is serious, it cannot be restored after submitting an appeal.

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