How to find your old TikTok

If you need to retrieve your lost Douyin account, you can try the following steps: 1. Check whether the mobile phone number has been changed; 2. Log in with the original mobile phone number; 3. Retrieve the password; 4. Contact customer service and provide Relevant information and apply for account retrieval.

How to retrieve a previously lost Douyin account

Steps to retrieve a Douyin account:

• Check whether the mobile phone number has been changed: If the mobile phone number has been changed, you need to use the original mobile phone number to log in to Douyin.
• Try to log in with your mobile phone number: Use your original mobile phone number to log in. If you can successfully log into the account, the problem is solved.
• Retrieve password: Click "Forgot Password" on the login page to retrieve the password through SMS verification code, email or third-party account.
• Contact customer service: If none of the above methods can solve the problem, you can contact customer service through the feedback channel in the Douyin App, provide relevant information and apply for account retrieval.

Information required to retrieve the account:

• Original mobile phone number or registered email
• Account nickname or ID
• Account registration time (or approximate time)
• Used videos or works

Notes:

• Make sure the retrieval information provided is accurate.
• Customer service processing time is long, please wait patiently.
• If the account is involved in violations, the possibility of recovering the account is low.
• It is recommended to update your mobile phone number and password regularly to ensure the security of your account.

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