How to retrieve pinned comments on Douyin

After a Douyin pinned comment is deleted, it can be retrieved through the following methods: Check the comment notification. Look for comments under the video where the comment was posted. If there is no comment notification or comment list, please contact customer service.

How to restore the top comment on Douyin

After the top comment on Douyin is accidentally deleted, you can use the following method to find it Reply:

1. Comment notification

• Open Douyin APP, click "Me" in the lower right corner to enter the personal homepage.
• Click the "Message" icon to see if there is a "Comment Notification".
• Find and click the pinned comment notification in the notification to restore the comment.

2. Find comments

• Click "Works" on your personal homepage to find the video where the comment was posted.
• Click "Comments" under the video to view the list of comments.
• If a pinned comment is deleted, it will not appear in the comment list.

3. Contact customer service

• #If there are no pinned comments in the comment notification and comment list, you can contact Douyin customer service.
• Open Douyin APP, click "Me" in the lower right corner, and then click "Settings".
• Click "Help and Feedback" and select "Online Customer Service".
• Inform customer service of the deletion of the pinned comment and provide a video link or screenshot of the pinned comment.

Note:

• After the pinned comment is deleted, the record will only be retained in the comment notification for a period of time. Therefore, it is important to check for comment notifications promptly.
• If the pinned comment is deleted due to malicious reporting by others, it cannot be restored.
• After contacting customer service, you need to wait patiently for customer service staff to handle it.

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