How to modify reviews on Douyin platform

The Douyin platform does not support direct modification of reviews. If you encounter evaluation problems, you can take the following measures: 1. Contact the merchant for negotiation; 2. Feedback to Douyin customer service; 3. Complain to the relevant department. Note that reviews cannot be revoked, and false or malicious reviews will be deleted.

Guidelines for modifying reviews on Douyin platform

How to modify reviews?

The Douyin platform does not support direct modification of reviews.

How to solve the evaluation problem?

1. Contact the merchant for negotiation

• Explain the problem to the merchant and provide screenshots or other evidence.
• Negotiate a solution, such as a refund, exchange or apology.

2. Give feedback to Douyin customer service

• Call Douyin customer service hotline: 400-992-0999
• Online customer service : Enter Douyin APP - My - Settings - Customer Service
• Send an email to: feedhelp@bytedance.com

When giving feedback to customer service, you need to provide the following information:

• Evaluation content
• Evaluation time
• Evidence or screenshot
• Appeal

3. Complain to the relevant department

If negotiation with the merchant fails, you can complain to the following departments:

• 12315 Consumer Complaint Hotline
• Local Market Supervision Bureau
• Consumers Association

Note:

• Once a review is published, it cannot be revoked.
• False or malicious reviews will be deleted.
• When encountering evaluation issues, you should communicate rationally and avoid emotional remarks.

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